---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Submit a change event request for a reservation

# Submit a change event request for a reservation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 23, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a workplace employee, request a change to the date, time, and duration of your planned event reservation.

## Before you begin

Note:  
Only reservations created by an employee or if they are set as requested by in Workplace Reservation Management are visible for you to select and update.

Select a reservation that you want to update and select the new date, time, and duration for which you want to update your reservation. A workplace case is created with an updated or a new workplace service.

Role required: sn_wsd_core.workplace_user

## Procedure

1. Navigate to AllService PortalService Portal HomeCatalog on the navigation menu bar.  
   You can also access the Emergency Maintenance request form using the Employee Center portal. Navigate to AllSelf-ServiceEmployee CenterWorkplace ServicesMaintenanceChange Event Reservation.
2. Select Change Event Reservation record form.  
3. Fill in the field information.  
   {#submit-change-event-reservation__table_a3y_cph_x2c__entry__2}

   | Field | Description |
   |-|-|
   | Reservation details | Description that you gave while creating a reservation. Select the description from the drop-down list. As you type, system auto-fills the description from the cached information. |
   | Reservation subject | Reservation purpose for which you are reserving a room. When you select the Reservation details field, this information is automatically updated. |
   | Start Date and Time | Start date and time for a reservation. Select the start date and time. |
   | End Date and Time | End date and time for a reservation. Select the end date and time. |
   | Comments | Optional. Add any comments, if required. |
   [Table 1. Change Event Reservation]

   {#submit-change-event-reservation__table_a3y_cph_x2c}
4. Select Submit.  
   When a change event request is submitted, a workplace case is created. The case is automatically assigned to the Workplace Event Planners assignment group. It is then assigned manually to a user in the Workplace
   Event Planners assignment group.
   When the change event request case is assigned to a Workplace Event Planner, AI agentic workflow Help Manage workplace Reservations is triggered. AI agents retrieve a reservation from case details, analyze the reservation, and update the reservation case notes for workplace event planners to review. If the same location is available for the updated date and time, application reserves a space for you. If you cannot find a location of your choice when you are changing the date, time, and duration of a reservation, application provides a link for you to select a preferred location manually.

   For more information, see [View change event reservation case details](https://www.servicenow.com/docs/KbcHbjFHbeKU6W35AxPEsA "Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.") and [Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/JZpvsHTHQH_8phhv0Q57ag "The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration.").
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*[\>]: and then