---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Raise help request for a workplace inquiry

# Raise help request for a workplace inquiry {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Submit a general workplace service request for issues that need a human response. Request help for issues that aren't covered by current automated workflows.

## Before you begin

Important:  
Starting with Workplace Core (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see [Configure a catalog in Service Portal](https://www.servicenow.com/docs/access?context=associate-portal-catalog&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

Role required: sn_wsd_core.workplace_user

## About this task

## About this task

Request a workplace-related help or raise an issue about anything related to the workplace.

If the workplace has a QR code available, you can scan the QR code and submit your request.

You can also submit a general question using the Virtual agent chat support. From Employee Center portal, select the chat option ![Chat icon](). Type your question or select Show Me Everything to choose from the list of options to submit your query.

## Procedure

1. Navigate to AllSelf-serviceEmployee Center.
2. On the Employee Center portal, select Help CenterWorkplace Services.
3. From the list of workplace services, select General request.  
   Alternatively, you can search for the workplace service and select it from the search results.
4. In the What can we help you with field, enter your query or issue.
5. Add attachments if required.
6. In the What area needs attention field, specify the location details for which you're raising the request.  
   If the Workplace Space Mapping plugin is installed, you can also select the Find the space on a floor map option to select the space directly on the map.

   If employees have a permanent assignment in their workplace profile, the employee names are displayed on the map for a selected
   space. For more information, see [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/32DCR~bes8w_zCzmJXBpQg "Display permanent space assignments along with employee names on maps.").
   1. In the Location field, select the building where the space is located.
   2. In the Floor field, select the floor where the space is located.
   3. In the Space type field, select the type of space.
   4. In the Space name field, select the space.
7. Select Submit.

## Result

Your request is submitted.

## What to do next

Depending on your platform, do one of the following to view your requests:

* On the Employee Center, go to the Requests tab to view your requests and reservations.
* On the Now Mobile app's navigation bar, tap For Me and scroll down to the My Request section to view your requests.
* In the virtual agent chat, type your question or select Show Me Everything to select from a list of available options.
{#submit-gen-workplace-serv-req__ul_n1q_lbx_nnb}

If you want to cancel a request, select Cancel Request.

When the request is resolved, select Accept or Reject.
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*[\>]: and then