---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Case Management

# Workplace Case Management {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow® Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.

## Get started {#workplace-case-mgmt-feat__section_jps_wlf_ptb}

|-|-|-|
| [Explore Learn about Workplace Case Management concepts and features.](https://www.servicenow.com/docs/kw28KINrRp0kbodb8dH_dg "Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.") | [Configure Configure workplace services and related settings using which employees can submit workplace requests.](https://www.servicenow.com/docs/uaMUHv7pp5sWyww9Iz1Cyw "As an admin, you can configure Workplace services and enable Workplace Services users to submit requests through it. The application enables you to configure workplace services with pre-defined fulfillment types.") | [Request Request workplace-related services. Raise a general query, office reconfiguration, and more.](https://www.servicenow.com/docs/Y99tQpW8TmCPAJc7rKbgfg "Raise a general enquiry or any workplace improvement-related services.") |
| [Manage Manage workplace cases, approvals and more.](https://www.servicenow.com/docs/0SHA5evhlrCX3zMP9UUHrA "As a Workplace case manager, you can manage workplace cases created through workplace services. You can view and update cases if required.") | [Integrate Extend the Workplace Case Management abilities by integrating with other applications.](https://www.servicenow.com/docs/RlaQnsUvKkaTWDqtiwQTJQ "Combine Workplace Service Delivery services with Universal Request so that you can provide a convenient workplace experience to your employees. Provide a common help desk so that your employees can submit requests that are related to their workplace without having to search the Workplace services catalog.") | [Analytics and Reporting Solutions Coordinate work and improve processes with dashboards and reports.](https://www.servicenow.com/docs/fnRfojiIC9YWWGTXjkK0sw "Monitor the status of workplace cases raised in your organization.") |
|   | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/n2AKa2FyqSLBhOfijDxMaA "Learn more about the role, tables and system properties installed with the Workplace Case Management application.") |   |
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{#workplace-case-mgmt-feat__table_lxp_xlf_ptb}