Workplace Case Management

Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow® Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.

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Explore Learn about Workplace Case Management concepts and features.	Configure Configure workplace services and related settings using which employees can submit workplace requests.	Request Request workplace-related services. Raise a general enquiry, office reconfiguration, and more.
Manage Manage workplace cases, approvals and more.	Integrate Extend the Workplace Case Management abilities by integrating with other applications.	Analytics and Reporting Solutions Coordinate work and improve processes with dashboards and reports.
	Reference Get details about components like fields, tables, and properties.