View Facility Assets in Workplace Central

  • Release version: Australia
  • Updated May 21, 2026
  • 1 minute to read

    • Use the Facility Assets list to look up an asset and its related cases without leaving Workplace Central.

    Before you begin

    Role required: sn_wsd_case.manager

    About this task

    A new Facility Assets section has been added to the Lists area of , and Workplace Central, enabling case agents, case managers, and facilities managers to view asset details, associated workplace cases, maintenance cases, and maintenance plan records from within a single workspace without switching to the Enterprise Asset Management workspace.

    Note:
    The Workplace Maintenance Cases and Workplace Maintenance Plan Records tabs will appear only if the Workplace Maintenance Management (sn_wsd_maintenance) plugin is installed.

    Procedure

    1. Navigate to All > Workplace Central > Lists > Facility Assets.
    2. Select the facility asset record from the list.
    3. Select the following tabs to view asset information:
      Assets
      General information about the asset, such as name, type, location, and warranty information.
      Workplace Cases
      Displays all workplace cases that have been created for the asset, allowing agents to quickly identify and access related case work.
      Workplace Maintenance Cases
      Displays all maintenance cases associated with the asset, providing visibility into service history and ongoing maintenance work.
      Workplace Maintenance Plan Records
      Displays all maintenance plans linked to the asset, enabling you to review scheduled or recurring maintenance programs.