Modify a workplace knowledge base article

Update a knowledge base article at any time. Retire a published article or republish a retired article.

Before you begin

Role required: sn_wsd_core.admin or sn_wsd_core.kb_writer

About this task

You can perform the following actions on a knowledge base article:

• Publish the article to make it available to employees.
• Update the article at any time if necessary.
• Retire the article if it is no longer necessary.
• Republish a retired article if necessary.
• Delete an article.

A knowledge base article undergoes the following workflow when it is created:

• Draft
• Review
• Published
• Pending retirement
• Retired

Procedure

1. Navigate to All > Workplace Safety Management > Knowledge management.
2. Select All articles.
   You can also select any of the following options to find your knowledge base article.
   • Published articles
   • Unpublished articles
   • Retired articles
3. Select the knowledge base article that you want to modify.
4. Edit the fields that you want to change and select Update.
5. To retire, republish or a delete the knowledge base article, select any of the following options on the top right or at the end of the form.

   Option	Description
   Update	Select this option to update any changes made to the knowledge base article.
   Retire	Select this option to remove the knowledge base article from the portal.
   Republish	Select this option to republish a retired article.
   Delete	Select this option to delete the article from the application.

Result

The knowledge base article is modified with the changes.