---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Microsoft Teams as virtual meeting provider

# Configure Microsoft Teams as virtual meeting provider {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set Microsoft Teams as your virtual meeting provider.

## Before you begin

* Ensure the following:
  * Update the Workplace Reservation Management application only after installing the Microsoft Teams spoke. Otherwise, you must repair the Workplace Reservation Management application.
  * Microsoft Teams works only with a Microsoft account (Exchange Online, Exchange OnPrem). If you have both Google and a Microsoft Teams account, the virtual meeting provider cannot be added. If you want to create a Microsoft Teams account, you must create a Microsoft account. The Microsoft Teams account is mapped to the Microsoft account and not to the Google account.
  * For Microsoft Teams, to create a meeting link on behalf of other users, refer to [Microsoft documentation](https://learn.microsoft.com/en-us/graph/cloud-communication-online-meeting-application-access-policy/).
  {#configure-msteams-as-virtual-meeting-provider__ul_eht_r3c_jtb}

{#configure-msteams-as-virtual-meeting-provider__ul_rpj_pv3_zsb}  
The Workplace Reservation Management application provides the Template virtual meeting provider by default. After you setup a connection between Workplace Reservation Management and Microsoft Teams, the system, by default, provides the Microsoft Teams virtual meeting provider configured with the following flows:{#configure-msteams-as-virtual-meeting-provider__table_onj_xmw_fzb__entry__2}

| Field | Flow |
|-|-|
| Create meeting | <kbd class="ph userinput">Create Microsoft Teams Meeting</kbd> |
| Get meeting details | <kbd class="ph userinput">Get MS Teams Thread ID</kbd> |
| Get recording | <kbd class="ph userinput">Get Microsoft Teams Recording</kbd> |
[Table 1. Microsoft Teams - Flows]

{#configure-msteams-as-virtual-meeting-provider__table_onj_xmw_fzb}

For more information on how to create a flow, refer to [Create a flow](https://www.servicenow.com/docs/access?context=create-flow&version=australia&pubname=australia-build-workflows&ft:locale=en-US).  
Important:  
The virtual meeting providers are deactivated by default. Change the Active status of the desired virtual meeting provider to true to start using.

Role required: sn_wsd_rsv.admin

## Procedure

1. Connect Workplace Reservation Management and Microsoft Teams.  
   To create a connections, refer to [Connect Workplace Reservation Management with Microsoft Teams](https://www.servicenow.com/docs/JaI1n0YPBBNvHKSlAo3Bbg "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.").  
   After the connection is configured, the application by default provides with the Microsoft Teams virtual meeting provider.
2. Navigate to AllWorkplace Reservation ManagementAdministrationVirtual Meeting Providers.
3. Select Microsoft Teams.
4. On the form, to activate, select the Active check box.

## Result

Microsoft Teams is set as the virtual meeting provider.
**Related concepts**   

* [Manage check-in and check-out reservations](https://www.servicenow.com/docs/5XbQHPNkBsz2nHLcG7au6w "Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs")
* [Configure automatic check-in for reserved spaces](https://www.servicenow.com/docs/qUh~e4Hg4WCpht1yoAroFw "Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table")
* [Configure reservation multi-day settings in Reservable Module](https://www.servicenow.com/docs/7wd_iJpPD1OsFeHgvvsxTQ "Set the Max days in future value for configuring reservation.")  
**Related tasks**   

* [Install Workplace Reservation Management](https://www.servicenow.com/docs/C1PmBm5WnnffIKNqUd9G6w "Install the Workplace Reservation Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Add a workplace space for reservation](https://www.servicenow.com/docs/15ACFagGZ43Ds2YB~twoIw "Add different types of workplace spaces like a workspace, desk, or similar spaces for employees to reserve.")
* [Add a workplace room for reservation](https://www.servicenow.com/docs/qyQw47oFVNwkfemw87sDVQ "Add a workplace room for employees to reserve.")
* [Configure a reservable module](https://www.servicenow.com/docs/l6p53Vg_ZxeRsZRFSwIxtg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.")
* [Assign spaces to an area](https://www.servicenow.com/docs/3g6UKUUU_OJN8AEWDjFmiA "Add spaces to an area to make them available for reservation. On the Reservation portal, when an employee searches for an area, all the available spaces that are assigned to that area are displayed.")
* [Create a standard service](https://www.servicenow.com/docs/1uH4otFZTRP4mckKYUnaaA "Create a Standard service to make it available to employees by default when they make a reservation.")
* [Create a flexible service](https://www.servicenow.com/docs/PsYO~sDbC_5y~8KHTCM6bQ "Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation.")
* [Create a workplace service to provide an extra service for a reservation](https://www.servicenow.com/docs/8k0bl_O7exMYTICRTYmpBg "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.")
* [Create a reservable view](https://www.servicenow.com/docs/hgig0zcvlKSL7xVdm6sQjw "Configure a view that employees can view while making a reservation on the Reservation portal.")
* [Create a user criteria record](https://www.servicenow.com/docs/xpC_citqS_M9nG9wjYwyYg "Add a user criteria record to decide which users, roles, and groups can access a reservable module.")
* [Configure a reservable purpose](https://www.servicenow.com/docs/pbZO3GEs4wmnWjy5neU69w "Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.")
* [Create a quick reservation time slot](https://www.servicenow.com/docs/On9n3oAUXNhjz5q69hesIw "Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.")
* [Configure virtual meeting providers](https://www.servicenow.com/docs/hLVwgxjUwhms1k0_ilo3lw "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.")
* [Connect Workplace Reservation Management with Microsoft Teams](https://www.servicenow.com/docs/JaI1n0YPBBNvHKSlAo3Bbg "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.")
* [Connect Workplace Reservation Management with Zoom](https://www.servicenow.com/docs/F~w6bDw4WoNq4yShqq4_3w "Establish connection between Zoom and Workplace Reservation Management.")
* [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/WB7t~rt~~s6lrQhaI58PgQ "Display permanent space assignments along with employee names on maps.")
* [Display name of the person reserving a space](https://www.servicenow.com/docs/QJZgDzkqNFAwEERXaEBjtw "Display the name of a person who booked a space on the floor map.")

*[\>]: and then