---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Location privacy settings and impact

# Location privacy settings and impact {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read
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## Summary of Location privacy settings and impact

ServiceNow's Workplace Reservation Management offers configurable location privacy settings to protect employee workplace profiles and reservation details.
Privacy preferences can be applied organization-wide, per building, or on individual workplace profiles to control visibility of location information during space reservations and searches.
This helps organizations comply with privacy requirements and manage sensitive workplace data effectively.
Show full answer Show less  

## System Property Settings

Location privacy preferences are primarily controlled through Workplace Reservation Management system properties accessible under **Administration \> Properties**. Key properties include:

* **ENABLELOCATIONPRIVACY:** Enables setting privacy on workplace profiles, reservations, both, or none (default is none).
* **OVERRIDERESERVATIONPRIVACY:** Allows employees to override location privacy on reservations (default is no).
* **PRIVACYINFORMEMPLOYEE:** Configures whether employees are informed when privacy is applied (default is false).

## Building-Level Settings

Location privacy can be customized per building, overriding organization-wide system properties. Privacy settings on a building affect all locations and workplace profiles within it. Building privacy preferences include options to set privacy on workplace profiles, reservations, both, or none. Additionally, administrators can allow or restrict employees from overriding privacy on reservations at the building level.

## Workplace Profile Settings

Privacy can be set directly on individual workplace profiles. By default, a profile inherits privacy settings from its building or from organization-level properties if the building has no specific privacy setting. This allows granular control for sensitive profiles, ensuring privacy even if building-level privacy is disabled.

## Reservable Module Settings

Administrators can enable employees to mark specific spaces as private when reserving within reservable modules. The ability for employees to override privacy during reservation depends on both the reservable module setting and privacy override permissions configured at the organizational or building level.

## Location Privacy Processing

Privacy settings are applied in a hierarchical manner:

* Workplace profile privacy overrides building and system property settings.
* If no profile privacy exists, building-level settings take precedence.
* If neither profile nor building settings exist, system property settings are used.

Override permissions follow a similar hierarchy.

## Privacy Information and Monitoring

Employees and administrators can view privacy status of reservations via reservation lists in Workplace Core or Workplace Reservation Management modules. Columns like "Space details private" and "Privacy info" indicate whether privacy is enabled and provide context on how privacy is applied.

## Impact on User Experience

Location privacy affects multiple user interactions:

* **Browse near a person:** Private profiles or reservations do not display location details in search results unless the employee is part of the reservation or invited.
* **Schedule view:** Private reservations hide employee details unless shared with the viewer.
* **Location directory:** Private workplace profiles and reserved spaces show "Private" tags and hide personal or location details unless shared.
* **Workplace Service Delivery mobile app:** Private profiles or reservations restrict location visibility and directions unless shared with the searching employee.
* **Quick Reservation widget:** Spaces suggested as best matches are private by default if privacy is enabled, with override options appearing only if allowed.
* **Microsoft Outlook Add-in:** Search results respect space privacy settings with override options appearing based on permissions.
* **Workplace Calendar Synchronization:** Reservations synced through the Reservable Sync Configuration inherit privacy from the building's settings.

## Practical Benefits for ServiceNow Customers

By configuring location privacy settings, organizations can:

* Protect sensitive employee location and reservation information.
* Customize privacy policies flexibly across organization, building, and profile levels.
* Grant controlled override capabilities to employees where appropriate.
* Ensure privacy compliance while maintaining transparency through employee notifications and reservation monitoring.
* Improve user trust and data confidentiality within workplace reservation workflows.  
Set location privacy on workplace reservations and workplace profiles in your
organization. Implement privacy throughout the organization or only on a building using the Workplace Service Delivery location privacy settings.

## System property settings {#location-privacy-settings-and-impact__section_xmp_qnr_cwb}

Using the Workplace Reservation Management system properties you can specify your location privacy preferences on workplace profiles and workplace reservations that belong to your organization.  
You can set the location privacy using the following navigation:

* AllWorkplace Reservation ManagementAdministrationProperties
* System Properties \[sys_properties\] table. To access the table, enter sys_properties.list in the navigation filter.
{#location-privacy-settings-and-impact__ul_y4h_3yr_gwb}  
The following properties are provided in the application to implement location privacy:

* sn_wsd_core.ENABLE_LOCATION_PRIVACY: Enables you to set location privacy preference. You can apply privacy on workplace profiles and workplace reservations. The following options are provided:
  * No privacy: Select this option if you don't want to set any privacy. The property is set to No privacy by default.
  * Workplace profiles only: Select this option to set privacy on workplace profiles.
  * Reservations only: Select this option to set privacy on workplace reservations.
  * Reservations and workplace profiles: Select this option to set privacy on both workplace profiles and workplace reservations.
  {#location-privacy-settings-and-impact__ul_lr4_fqr_cwb}
* sn_wsd_core.OVERRIDE_RESERVATION_PRIVACY: Enables you to let employees override the location privacy on a reservation. The property is set to no by default.
* sn_wsd_core.PRIVACY_INFORM_EMPLOYEE: Enables you to inform employees when privacy is applied on a workplace profile or reserved spaces. The property is set to false by default.
{#location-privacy-settings-and-impact__ul_tm4_3py_gwb}

## Building settings {#location-privacy-settings-and-impact__section_ekt_msr_cwb}

If required, you can apply different location privacy settings on a building. That is, you can set privacy on workplace profiles or reservations made on that building. The privacy setup on the building won't affect other locations
of your organization.

When you enable location privacy on a building, the privacy is inherited by the locations and workplace profiles in that building. The privacy setup of the building is considered instead of the privacy setup made on an organization
level using the system properties.  
In a building record, specify your location privacy preferences in the following fields:

* Enable employee location privacy and preference: Use this field to set your location privacy preference for the building. The following options are provided:
  * None: Select this option if you don't have any particular privacy preference on the building. When you set this option, the privacy preference that is set in the Workplace Reservation Management system property sn_wsd_core.ENABLE_LOCATION_PRIVACY is considered. The field is set to None by default.
  * No privacy: Select this option if you don't have any privacy requirement.
  * Workplace profiles only: Select this option to set privacy on workplace profiles.
  * Reservations only: Select this option to set privacy on workplace reservations.
  * Reservations and workplace profiles: Select this option to set privacy on both workplace profiles and workplace reservations.
  {#location-privacy-settings-and-impact__ul_ntr_wzr_cwb}
* Allow employees to override location privacy on reservations: Use this field to specify if you want to let employees override the location privacy while reserving spaces that belong to this building. The field provides the following override options:
  * None: Select this option if you don't have any particular privacy requirement. When you set this option, the location privacy override preference that is set in the Workplace Reservation Management system property sn_wsd_core.OVERRIDE_RESERVATION_PRIVACY is considered. The field is set to None by default.
  * Yes: Select this option if you want to let employees override the privacy preference that is configured for the location that they want to reserve.
  * No: Select this option if you want to restrict employees from overriding the privacy preference that is set on the location that they want to reserve.

  {#location-privacy-settings-and-impact__ul_czf_xds_cwb}To specify privacy on a building, refer to [Add a building using Workplace Space Management](https://www.servicenow.com/docs/weVTTRrlMfPB2v8lrlWD_A "Create a record for every building that is part of your organization. Specify to which region, site, and time zone does the building belong to.").
{#location-privacy-settings-and-impact__ul_nvp_npy_gwb}

## Workplace profile setting {#location-privacy-settings-and-impact__section_vry_hfs_cwb}

If required, set location privacy on a workplace profile directly. By default, the location privacy preference that is set on the building in which the workplace profile is located is considered. In case, the building doesn't have
any location privacy preference, the preference set in the Workplace Reservation Management system property sn_wsd_core.ENABLE_LOCATION_PRIVACY is considered.
The Enable employee location privacy field provides the following options:

* None: If you set this option, then the privacy setting made on the building where the workplace profile is assigned is considered. The field is set to None by default.
* Yes: Select this option if you want to set privacy on the workplace profile.
* No: Select this option if you don't want to set privacy on the workplace profile.

{#location-privacy-settings-and-impact__ul_cbw_shs_cwb}  
To specify privacy on a workplace profile, refer to [Map designated workspaces to user profiles](https://www.servicenow.com/docs/~9E5Lbk63FRZbuga1fwkXw "Map existing designated workspaces to employee user profiles in Workplace Core. This mapping is used to automatically allocate workspaces for employees so they don't have to select a workspace manually when requesting a reservation."). The location privacy is implemented as follows:

* If set you set the field as Yes, then privacy is set on the workplace profile.
* If you set the field as No, then the workplace profile isn't set as private. Even if the building to which the workplace profile is located has privacy enabled, the workplace profile will still remain private.
{#location-privacy-settings-and-impact__ul_y1b_khs_cwb}

## Reservable module setting {#location-privacy-settings-and-impact__section_jwk_k3s_cwb}

Apart from the location privacy settings that you make in the system properties or on a building, the application also enables you to make a setting on the reservable module. You can enable employees to set the space details as
private while making reserving a space that belongs to the reservable module. Use the Enable employees to make spaces as private option to specify your location preference. For more information, refer to [Configure a reservable module](https://www.servicenow.com/docs/EUbZXPD0CTaEtXz~S76JmA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.").  
The privacy override of a space while making a reservation, depends on the following:

* If the Enable employees to make spaces as private is enabled on the reservable module and if location privacy override by employees is set to Yes in the privacy override setup, then the employees can override privacy in their reservation. The Make space details private option appears to the employees while making a reservation.
* If either the Enable employees to make spaces as private is turned off on the reservable module or if the location privacy override by employees is set to No in the privacy override setup, then the employees can't override privacy in their reservation. The Make space details private option doesn't appear to the employees while making a reservation.
{#location-privacy-settings-and-impact__ul_kdj_q3y_gwb}

## Location privacy processing {#location-privacy-settings-and-impact__section_onm_k5y_gwb}

The location privacy is processed as follows:

* Always, the privacy setup that is made in the Workplace Reservation Management system property is considered except in case a building or a workplace profile has its own privacy setup.
* Similarly, the privacy override setup that is made in the Workplace Reservation Management system property is considered except in case a building or a workplace profile has its own privacy override setup.
* Workplace profile:
  * If a workplace profile has privacy setup, then that is considered.
  * If a workplace profile has no privacy setup, then the privacy setup that is set on the building in which the workplace profile is located is considered. If the building has no privacy setup, then the privacy setup that is set in the Workplace Reservation Management system property is considered.
  {#location-privacy-settings-and-impact__ul_ant_y5y_gwb}
* Building:
  * If a building has privacy setup, then that setup is considered.
  * If a building has no privacy setup, then the privacy setup made in the Workplace Reservation Management system property is considered.
  {#location-privacy-settings-and-impact__ul_osv_lvy_gwb}
{#location-privacy-settings-and-impact__ul_urt_n5y_gwb}

## Privacy information {#location-privacy-settings-and-impact__section_psd_sfk_w1c}

When a reservation is requested, to know more about privacy-related setting, open the list of reservations through one of the following:

* Workplace Core: Navigate to AllWorkplace CoreSpace ReservationsAll reservations.
* Workplace Reservation Management: Navigate to AllWorkplace Reservation ManagementReservation OverviewAll Reservations.
{#location-privacy-settings-and-impact__ul_jtc_ngk_w1c}

From the list view of the reservations, you can know the following:  
* Privacy setting by viewing the Space details private column of the reservation. The column displays if the privacy setting is set as True or False.
* Privacy information, that is, from which source the privacy has been implemented, by viewing the Privacy info column. The column provides details of how the privacy has been set for the reservation in detail.
{#location-privacy-settings-and-impact__ul_g5m_ygk_w1c}

## Impact of location privacy {#location-privacy-settings-and-impact__section_jl1_zns_cwb}

Depending on the location privacy preferences, the following areas are affected.

Browse near a person
:   Based on the location privacy, the fields in the Reservation portal Browse near a person section is influenced as follows. The following scenarios are explained using examples:

    * If either the workplace profile of Employee A or if the reserved space of Employee A is private, then when another employee - Employee B searches for this employee to reserve a space nearby, the details related to the reserved space do not appear.
    * If the reservation is made by Employee B for Employee A, or if Employee B is invited to the reservation, or if the reservation is shared with Employee B, only then, the reservation details of Employee A's reserved space appears in the search results for Employee B.
    {#location-privacy-settings-and-impact__ul_w24_3qs_cwb}

Schedule view
:   On the Reservation portaI, if a reservation is marked as private, the Schedule view of the space won't show any employee-related details if there's a reservation for a certain time.

    If a reservation
    is made by Employee B for Employee A, or if Employee B is invited to the reservation, or if the reservation is shared with Employee B, only then the employee-related details of Employee A will appear in the
    Schedule view for Employee B.

Location directory
:   When an employee uses the Workplace Service Portal Location directory to search for a colleague or a space, depending on the privacy setting, the following happens:

    * If the colleague for which an employee is searching for has their workplace profile set as private, then their location details aren't displayed.
    * If there's an ongoing private reservation of Employee A on a workspace/desk Space 123, on then
      * If Employee B searches for Employee A, then the reserved space, Space 123, won't appear in the search. A Private tag is displayed on the search result card.
      * If Employee B searches for Space 123, then the details of Employee A who reserved this space won't be displayed in the search results. A Private profile tag is displayed on the search result card.
      {#location-privacy-settings-and-impact__ul_upj_jvy_cwb}
    * If a reservation is made by Employee B for Employee A, or if Employee B is invited to the reservation, or if the reservation is shared with Employee B, only then, the employee-related details appear in the Location
      directory for Employee B.

    {#location-privacy-settings-and-impact__ul_zgp_cys_cwb}

Workplace Service Delivery for Mobile
:   If Employee A's workplace profile is set as private or has an ongoing private reservation, then when an Employee B searches for Employee A, or tries to get directions, the details related to the Employee A's location aren't
    displayed. Also, the Get directions option isn't displayed to Employee B.

    If any reservation is made by Employee B for Employee A, or if Employee B is invited to a reservation made by Employee A, or if
    the reservation by Employee A is shared with Employee B, only then, the employee-related details appear to Employee B. The Get directions option is displayed to Employee B.

Quick Reservation widget
:   If the Enable employee location privacy and preference is set to Reservations only or Reservations and workplace profile in the privacy setup, then the
    space that is suggested as best match has privacy enabled by default.

    The option Mark space details private is displayed only if the employees are allowed to override their privacy preference for the
    space. Whether an employee can override privacy or not depends on the location privacy setup.

Workplace Reservations for Microsoft Outlook Add-in
:   In the add-in, the privacy of the spaces that are displayed in the search results depends on their privacy setup. The option Mark all space details private is displayed only if the employees are
    allowed to override their privacy preference for the selected space. Whether an employee can override privacy or not depends on the location privacy setup.

Workplace Calendar Synchronization
:   If a reservation is made using the Reservable Sync Configuration, then the privacy is implemented on the reservation based on the privacy setup made on the building to which the space belongs.
**Related concepts**   

* [Workplace Reservation Management - Field descriptions](https://www.servicenow.com/docs/UXJK5m2_ueJVW_1VNsRjhA "Find the field descriptions of forms used in the Workplace Reservation Management application.")
* [Reservable module derivation logic for Space details](https://www.servicenow.com/docs/3AWnvyywL8SHSqr4UspTZQ "While selecting a reservable module from the Space details page, system identifies the reservable module based on the derivation logic.")  
**Related reference**   

* [Components installed with Workplace Reservation Management](https://www.servicenow.com/docs/thjAsBXsLQI_7CyUg25VPA "Several types of components are installed with activation of the Workplace Reservation Management application, including tables, user roles, and business rules.")
* [Properties installed with Workplace Reservation Management](https://www.servicenow.com/docs/V9Te_sfLPHn10RJDb5wyrA "Properties available with Workplace Reservation Management.")
* [Proximity calculation when browsing near a person](https://www.servicenow.com/docs/VXcNfocmqMS0Hmc7K4GNtQ "When an employee searches for a space near a person using the Browse near a person option, the workplace locations are displayed based on the closest proximity.")
* [Mobile push notifications for workplace reservations](https://www.servicenow.com/docs/hmCg8uq~Shjb4_XdO~GhZw "As a workplace admin, you can configure push notifications that you want to send to an employee on their mobile devices to alert them about important events and enable them to perform an action.")
* [Additional details record producer - Mapping Variable types and limitations](https://www.servicenow.com/docs/N~MO9MdIfLLO4cHl8AScHQ "When you create a record producer to configure additional details on a reservation form, the variables types and column type must be set differently. In case of reservations, the record producer supports only a few UI policies and client scripts.")

*[\>]: and then