---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reservation Waitlist data model

# Reservation Waitlist data model {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Reservation Waitlist data model describes the tables and configuration options that support waitlist requests, space allocation, and reservation fulfillment for employees.

## Reservation Waiting Lists {#waitlist-configuration__section_gb2_1bn_jjc}

The Reservation Waiting Lists table (sn_wsd_rsv_waitlist) is updated with Neighborhood, Reservable Module, and Fulfilled by columns for manual event planner
fulfillment. Navigate to AllWorkplace Reservation ManagementReservation OverviewMy Waiting List.

Status: The waitlist Status column is updated with the following values:

* Queued: When an employee submits a waitlist request, the system creates a record in the Reservation Waitlist \[sn_wsd_rsv_waitlist\] table with the status set to Queued
* Confirmed: The queued waitlist request is approved or fulfilled, a space is assigned for reservation, and the status changes from Queued to Confirmed.
* Expired: Stale or past waitlist records are removed by the nightly Waitlist Expiration scheduled job. The scheduled job identifies waitlist records in Queued state. The scheduled job detects past or stale timestamps for waitlist records. Waitlist records with a past start time are set to Expired. Expired records are retained for 30 days before being permanently purged.

  For more
  information, see [Create a schedule job for waitlist](https://www.servicenow.com/docs/QVb4pAVAktQbggPqFd1O1g "A nightly scheduled job Waitlist Expirations handles expiration of past or stale waitlist records that are in Queued state. The nightly job runs daily and sets the status of any record with an expired or stale start time.").
* Canceled: An employee or the Reservation Event Planner cancels a Queued waitlist record. The status changes from Queued to Canceled.
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## Workplace Reservation {#waitlist-configuration__section_sv2_ydn_jjc}

The Workplace Reservation Table (sn_wsd_rsv_reservation) is updated with Waitlist origin column. By default, the value in this column is set to False. When a Queued waitlist record is fulfilled and confirmed,
a space is assigned and a reservation is created. When a reservation record is created, the Waitlist origin column value changes to True. This column shows how many waitlist records are fulfilled, supporting
waitlist management.

* Reservable Module Record: Workplace users can join a waitlist only for a reservable module --- for example, desks or meeting rooms. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/EUbZXPD0CTaEtXz~S76JmA "Create a reservable module to group similar workplace items. Employees can see them in a single category on the Reservation portal.").
* Neighborhood: Workplace users can also waitlist on a neighborhood so that preferred neighborhood space allocation is done when the space is free and available for reservation.
* Weight (Priority): Only event planners can update the weight of a queued waitlist record. Records with the highest weight move to the top of the queue and are allocated a space first. For more information, see [Manage reservation waitlist records](https://www.servicenow.com/docs/WXL1aqhOzDn59EmYL~mCgg "Only Workplace Reservation event planners are allowed to update the weight of a queued waitlist record. They can also manually assign a space to employees and cancel a waitlist record.").
* Created: If no weight value is set, space allocation follows first-in, first-out (FIFO) logic based on the date and time the waitlist record was created. Records with an earlier start time are prioritized.
* Fulfilled by: The Fulfilled by column value is updated only when a Workplace Reservation Event Planner manually assigns a space to an employee whose waitlist is in a Queued state. For more information, see [Manage reservation waitlist records](https://www.servicenow.com/docs/WXL1aqhOzDn59EmYL~mCgg "Only Workplace Reservation event planners are allowed to update the weight of a queued waitlist record. They can also manually assign a space to employees and cancel a waitlist record.").
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## Reservable Module Configuration {#waitlist-configuration__section_v3l_jhn_jjc}

The following configuration options must be enabled in the Reservable Module Configuration for employees to join a waitlist. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/EUbZXPD0CTaEtXz~S76JmA "Create a reservable module to group similar workplace items. Employees can see them in a single category on the Reservation portal.").  
* Enable Waitlist: When selected, enables employees to join a waitlist.
* Enable browse by Neighborhood: When selected, enables employees to join a waitlist for a neighborhood space and have a preferred neighborhood space assigned when one is available. For more information, see [Create a reservation waitlist](https://www.servicenow.com/docs/4zQf8G9xzTf_BBQZNxgPmg "When work spaces in a location are fully booked, and employees are unable to find a space, they can join a reservation waitlist.").

{#waitlist-configuration__ul_enh_4hn_jjc}
* **[Create a reservation waitlist](https://www.servicenow.com/docs/4zQf8G9xzTf_BBQZNxgPmg)**   
  When work spaces in a location are fully booked, and employees are unable to find a space, they can join a reservation waitlist.

**Related tasks**   

* [View or update reservations](https://www.servicenow.com/docs/rQKk3mx6YNwIjXivdrTYag "View or update reservation requests submitted through the Reservation portal. You can view the current day's reservations and the ones made by you for the others.")
* [Approve a reservation](https://www.servicenow.com/docs/cp2rB9F~DnUBuoQnJaaZ9A "Review employee reservations raised using Workplace Reservation Management and approve or reject them.")
* [Print workplace reservations](https://www.servicenow.com/docs/IkpvFldIa_OtHbyGk23zfA "Using the Reservation Overview, workplace managers and reservation desk executives can print the reservations created and scheduled for a location.")

*[\>]: and then