---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Configure the frequency of email notifications
# Configure the frequency of email notifications {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 2 minutes to read
ServiceNow provides two scheduled jobs in the Workplace Visitor Management
application that automate email notifications for visitor registration and policy
confirmation. This topic explains how to locate these jobs and adjust their
execution frequency to meet your organization's notification requirements.
## Before you begin
Role required: admin
## About this task
The Workplace Visitor Management application includes the following scheduled jobs to handle automated visitor email communications:
* Send visitor policy confirmation reminders: Runs daily to send reminder emails to visitors who have not yet confirmed the visitor policy.
* Send visitor registration emails: Runs every hour to notify visitors about their upcoming or pending registrations.
As an admin, you can change the frequency of the jobs to control how often your visitors receive automated email reminders.
## Procedure
1. Navigate to AllSystem DefinitionScheduled Jobs.
2. Select the job that you want to configure.
* Send visitor policy confirmation reminders
* Send visitor registration emails
The scheduled jobs are of the type Scheduled script execution.
3. Configure the frequency of the job based on your requirement.
For more information about scheduled script execution jobs, see [Automatically run a script of your choosing](https://www.servicenow.com/docs/access?context=t_ScheduleAScriptExecution&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
1. In the Run field, select an option based on your requirement.
For Send visitor policy confirmation reminders, the default value is Daily. For Send visitor registration emails, the default value is Periodically.
2. Based on the value of the Run field, edit one of the following fields.
* If you selected Daily, set the Time field to the time of day the job should run. For example, set it to 15:00:01 to run it at 3:00pm every day.
* If you selected Periodically, set the Repeat Interval field to the desired interval. For example, set it to 1 hour to run the job every hour.
* If you selected Weekly or Monthly, configure the Day and Time fields to specify when the job should run.
{#configure-visitor-scheduled-jobs__ul_x4j_jhq_y3c}
3. **Optional:** In the Time zone field, set a time zone for the job execution.
If you don't select a time zone, the job runs in your time zone. If you select Use System Time Zone, the job runs in the time zone of the instance.
{#configure-visitor-scheduled-jobs__substeps_kpb_ggq_y3c}
4. Select Update to save your changes.
The scheduled job is saved with the new frequency settings. The job runs automatically at the next scheduled interval and visitors will receive automated emails based on the updated schedule.
## Result
The selected visitor notification scheduled job is now configured to run
at the specified frequency. Visitors will receive automated emails according
to the updated schedule.
**Related concepts**
* [Configuring Workplace Visitor Management for Workplace Services Kiosk](https://www.servicenow.com/docs/VEVLkc0KB4_YSLUNtwmQeg "You can configure pages, check-in flows, check-out flows to integrate Workplace Visitor Management with the Workplace Services Kiosk.")
**Related tasks**
* [Install Workplace Visitor Management](https://www.servicenow.com/docs/Z7xp_3Fzu8Jah~81ksWy0A "Install the Workplace Visitor Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Create a visitor policy](https://www.servicenow.com/docs/0PwbsccidQMVBDdjqS1HHw "Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email​.")
* [Create a record producer for visitor management](https://www.servicenow.com/docs/mxiGpciO92J6LhCbKgNVXQ "Make visitor-related services available to employees as a self-service option. Create a record producer to display these services as catalog items in the Workplace Services catalog.")
* [Configure a visitor type](https://www.servicenow.com/docs/wLXCRHqmIuODQM7fx3lTUw "Create a visitor type that can be used to categorize visitors for your hosts or reception staff.")
* [Configure visit requirements](https://www.servicenow.com/docs/Fe07YlA~hKYqsaDCuMaOYg "Configure requirements that visitors must fulfill for their visit to your organization.")
* [Create a visitor badge template](https://www.servicenow.com/docs/_8ZUMGcr1LoCB1L9dpmlUA "Create an HTML template that can be used to print badges for your workplace locations.")
**Related reference**
* [Quick start test for Workplace Visitor Management](https://www.servicenow.com/docs/ONixmHsRIwuc2sj_L0plPw "Validate Workplace Visitor Management after any configuration change such as an upgrade or after developing a functionality. Copy and customize these quick start test when using your instance-specific data.")
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