---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Configure a visitor type
# Configure a visitor type {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 1 minute to read
Create a visitor type that can be used to categorize visitors for your hosts or reception staff.
## Before you begin
Role required: sn_wsd_visitor.admin
## Procedure
1. Navigate to AllWorkplace Visitor ManagementAdministrationVisitor types.
2. On the Visitor types list, select New.
3. On the form, fill in the fields.
{#configure-visitor-type__table_jg3_4wm_p3c__entry__2}
| Field | Description |
|-|-|
| Name | Name of the visitor type, like prospect or candidate. |
| Order | Order of the visitor type in the list while adding visitors. Visitor types with a lower order are displayed first. |
| Label | Label of the visitor type that is displayed while adding visitors. |
| Active | Option to set the record to active. Inactive visitor types are not displayed while adding visitors. |
[Table 1. Visitor type form]
{#configure-visitor-type__table_jg3_4wm_p3c}
4. In the Available if field, add conditions for when the visitor type is available.
For more information about conditions, see [Condition builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).
To include workplace locations within a parent location, you must add conditions to dot-walk from the nested locations to the parent location.
To include all the buildings, floors, and spaces in the Demo Campus, add the following conditions.
* Workplace Location is Demo Campus OR
* Workplace Location.Building.Campus is Demo Campus OR
* Workplace Location.Floor.Campus is Demo Campus OR
* Workplace Location.Space.Campus is Demo Campus
{#configure-visitor-type__ul_fmh_znr_t3c}
5. Save the record.
The visitor type is created and is available to hosts and reception staff members.
**Related concepts**
* [Configuring Workplace Visitor Management for Workplace Services Kiosk](https://www.servicenow.com/docs/VEVLkc0KB4_YSLUNtwmQeg "You can configure pages, check-in flows, check-out flows to integrate Workplace Visitor Management with the Workplace Services Kiosk.")
**Related tasks**
* [Install Workplace Visitor Management](https://www.servicenow.com/docs/Z7xp_3Fzu8Jah~81ksWy0A "Install the Workplace Visitor Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Create a visitor policy](https://www.servicenow.com/docs/0PwbsccidQMVBDdjqS1HHw "Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email​.")
* [Create a record producer for visitor management](https://www.servicenow.com/docs/mxiGpciO92J6LhCbKgNVXQ "Make visitor-related services available to employees as a self-service option. Create a record producer to display these services as catalog items in the Workplace Services catalog.")
* [Configure visit requirements](https://www.servicenow.com/docs/Fe07YlA~hKYqsaDCuMaOYg "Configure requirements that visitors must fulfill for their visit to your organization.")
* [Create a visitor badge template](https://www.servicenow.com/docs/_8ZUMGcr1LoCB1L9dpmlUA "Create an HTML template that can be used to print badges for your workplace locations.")
* [Configure the frequency of email notifications](https://www.servicenow.com/docs/owNDuJj54ggWU90aLizrSQ "ServiceNow provides two scheduled jobs in the Workplace Visitor Management application that automate email notifications for visitor registration and policy confirmation. This topic explains how to locate these jobs and adjust their execution frequency to meet your organization's notification requirements.")
**Related reference**
* [Quick start test for Workplace Visitor Management](https://www.servicenow.com/docs/ONixmHsRIwuc2sj_L0plPw "Validate Workplace Visitor Management after any configuration change such as an upgrade or after developing a functionality. Copy and customize these quick start test when using your instance-specific data.")
*[\>]: and then