Kiosk Page Customizations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Kiosk Page Customizations

    Kiosk Page Customizations in the Workplace Services Kiosk allow ServiceNow customers to tailor authentication and end page experiences for visitors. These customizations enhance visitor interaction by providing flexible authentication methods and guiding visitors through next steps after completing kiosk processes.

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    Authentication Page Customizations

    After creating an authentication page configuration, you can add various visitor authentication options. These options are managed through the Visitor authentication options list by creating new records that specify the authentication method and link it to the authentication page configuration.

    Available Authentication Options:

    • Check-in/Check-out with QR code: Visitors scan a QR code from their email invite; requires camera permissions on the kiosk device.
    • Check-in/Check-out with Email Address: Visitors authenticate using their email address.
    • Check-in/Check-out with Invitation Passcode: Authentication via a passcode included in the email invite.
    • Check-in/Check-out with Phone Number: Visitors use their phone number for authentication.
    • Check-in/Check-out with Full Name: Visitors authenticate using their full name.

    These options provide flexibility to accommodate different visitor verification requirements and ensure secure access management.

    End Page Customizations

    End page configurations can be customized by adding “Next Steps” for visitors to follow after completing kiosk interactions. These steps are managed via the Kiosk Next Steps list, where you can define and activate individual steps with titles, subtitles, and display order.

    Kiosk Next Step Form Fields:

    • Name: Identifier for the next step.
    • Title & Subtitle: Text displayed on the kiosk end page.
    • Order: Determines the sequence in which steps appear (higher order appears later).
    • Page: Links the step to a specific end page configuration.
    • Active: Enables or disables the step on the kiosk page.

    This customization guides visitors through additional actions or information post check-in/out, improving the visitor experience and operational flow.

    Practical Implications for ServiceNow Customers

    By leveraging these kiosk page customizations, you can:

    • Configure visitor authentication methods that suit your security policies and visitor preferences.
    • Ensure kiosk devices are properly set up with necessary permissions (e.g., camera access for QR code scanning).
    • Create informative end pages that drive visitor engagement or provide instructions after completing kiosk processes.
    • Maintain control over which authentication options and next steps are active, tailoring the kiosk interaction to your organization’s needs.

    These capabilities integrate with core Workplace Visitor Management components and forms, enabling a cohesive and customizable visitor management experience on ServiceNow.

    The Page Configurations created for the Workplace Services Kiosk can be further customized by using their related lists.

    Authentication Page

    After creating an authentication page configuration, you can add the authentication options to the page. To add an authentication option from the Visitor authentication options list, select New, then fill in the Visitor authentication option form.

    Table 1. Visitor authentication option form
    Field Description
    Authentication option Option used for visitor authentication. For more information, see the following Authentication options table.
    Page configuration Authentication page configuration that the option is linked to.
    Table 2. Authentication options
    Authentication option Description
    Check-in with Qr-code Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor.
    Note:
    Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see Setting up a kiosk device.
    Check-out with Qr-code Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor.
    Note:
    Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see Setting up a kiosk device.
    Check-in with email address Visitor must use their email address for authentication.
    Check-out with email address Visitor must use their email address for authentication.
    Check-in with invitation passcode Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor.
    Check-out with invitation passcode Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor.
    Check-in with phone number Visitor must use their phone number for authentication.
    Check-out with phone number Visitor must use their phone number for authentication.
    Check-in with your name Visitor must use their full name for authentication.
    Check-out with your name Visitor must use their full name for authentication.

    End Page

    After creating an end page configuration, you can add further steps for the visitor. To add a step from the Kiosk Next Steps list, select New, then fill in the Kiosk Next Step form.

    Table 3. Kiosk Next Step form
    Field Description
    Name Name of the next step record.
    Title Title of the step on the kiosk end page.
    Subtitle Subtitle of the step on the kiosk end page.
    Order Order of the step. Steps with a higher order are displayed later in the page.
    Page End page that the record is linked to.
    Active Option to make the record active.