---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use the receptionist portal

# Use the receptionist portal {#ariaid-title1}

Release version: Australia  
Updated March 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Use the receptionist portal to manage visitor activity in your workplace.

## Before you begin

Role required: sn_wsd_visitor.staff

## Procedure

1. Navigate to AllSelf-serviceEmployee Center.
2. On the Employee Center portal, select Help CenterWorkplace Services.
3. From the Workplace Services, select Manage receptionist desk.  
   The receptionist portal page opens with a dashboard of visits for the current day.
4. **Optional:** Change the location of the portal from the location list under the Visitors header label.  
   The locations in the list are fetched from the workplace profile of the receptionist. The primary workplace location is selected by default.
5. Perform any of the following actions based on your preference.

   | Action | Steps |
   | View visitor details | Select a visitor to view their details in the details panel. You can also search for the visitor using the visitor name, email, or host. The following details are displayed on the panel: * Visitor name * Visitor email * Pre-check tasks status * Host info like the host's name and email * Visit details like the date, time, location, and purpose {#use-receptionist-portal__ul_zft_5d2_43c} Note: You can set the visibility of the details panel as persistent by selecting the expand details panel icon (![Expand details panel icon.]()). |
   | View other visitor states | 1. On the receptionist portal, expand the Others column. 2. Select the filters icon, then select the states you want to include in the column. * Cancelled * Completed * Disappeared * No Show {#use-receptionist-portal__ul_tb2_fdx_t3c} {#use-receptionist-portal__ol_xjn_vcx_t3c} |
   | Select multiple visitors | Use the <kbd class="ph userinput">Command</kbd> or <kbd class="ph userinput">Ctrl</kbd> key to select multiple visitors. You can perform actions like check-in, check-out, or print badges for all the selected visitors. |
   | Complete pre-check tasks | 1. Select a visitor from the Expected column.The visitor must have the Pre-check pending status. 2. On the details panel, select Open tasks. 3. Ensure that the visitor completes the following tasks. * Visitor Details: Fill in the details of the visitor.The First name and Last name are required. * Visitor Documents: Upload or take a picture of the visitor and their ID. * Sign Policies: Ensure that the visitor reads and acknowledges the policies.The visitor might have to provide a signature based on the configuration set by the admin. {#use-receptionist-portal__ul_cpt_5h2_43c} {#use-receptionist-portal__ol_e3p_p32_43c} |
   | Check-in a visitor | 1. Select visitors from the Expected column. 2. Verify that the visitor has completed their pre check-in tasks.If the pre-check is not complete, the visitor can complete their tasks on the portal. 3. On the visitor card or the details panel, select Check in. Alternatively, you can drag the visitor card into the checked in visitors column. {#use-receptionist-portal__ol_urk_l22_43c} You can undo a check-in by selecting Undo Check-In from the context menu in the details panel. |
   | Start a break | 1. Select visitors from the Checked-In column. 2. On the details panel, from the context menu, select Start break. {#use-receptionist-portal__ol_ffk_2cx_t3c} Visitors who are on break are displayed in the checked-out column. |
   | End a break | 1. Select visitors who are on break from the Checked-Out column. 2. On the details panel, from the context menu, select End break. {#use-receptionist-portal__ol_ajf_mcx_t3c} Visitors who end their break are moved to the checked-in column. |
   | Print visitor badges | 1. Select visitors from the Checked-In column. 2. On the details panel, select Print Badge. A badge with the visitor details is displayed in a new browser tab. 3. Print the badge by using your web browser's print options. {#use-receptionist-portal__ol_l5c_q32_43c} |
   | Check-out a visitor | 1. Select the visitor from the Checked-In column. 2. On the visitor card or the details panel, select Check out. Alternatively, you can drag the visitor card into the checked out visitors column. {#use-receptionist-portal__ol_yt4_342_43c} You can undo a check-out by selecting Undo Check-Out from the context menu in the details panel. |
   | Create a visit | 1. Select Create new visit. 2. On the New visit form, fill in the fields.For a description of the field values, see [New visit form](https://www.servicenow.com/docs/LXLjiPVYlqtDbHAJ4F3wyQ "Use the New visit form to select a purpose, location, date and time for your visit. Additionally, add visitors and optional co-hosts"). 3. Select Create Visit. 4. Add internal or external visitors.For more information about adding visitors, see [Adding visitors](https://www.servicenow.com/docs/iLkgfUlLCfQMXZt12fIc2g#adding-visitors "Add a single visitor or upload a file with details of multiple visitors."). 5. Select Confirm. {#use-receptionist-portal__ol_i2w_lsz_n3c} |
   |-|-|

   {#use-receptionist-portal__choicetable_x42_ksz_n3c}
**Related concepts**   

* [Visitor registration states](https://www.servicenow.com/docs/fGz2y0oEvwGwIxlWqdgL3w "The visitor logs display the current state of visitor registrations. These states can be changed to other states.")  
**Related tasks**   

* [Update a visitor registration](https://www.servicenow.com/docs/5hrbn2MSe27J3J85DiV7nQ "Track visitor registrations and update the status of a visitor while the visitor is on the premises.")
* [View visitor registrations](https://www.servicenow.com/docs/BwKSQzspUEjZB_YgymAVCw "View visitor registrations submitted through the service portal. You can view all visitor registrations, the ones for the current day, and the ones that were made by you.")
* [View visitor policy confirmations](https://www.servicenow.com/docs/UiNNpxsykB3rwWCu7zqQ7A "View policy confirmations that were submitted by the visitors.")
* [Anonymize a visitor](https://www.servicenow.com/docs/ZjCsHk_6Za8UhxCL0qblwA "As an admin, you can anonymize a visitor to delete the visitor record and all the details of the visitor. Any future registrations of the visitor are canceled.")
* [Apply visitor management archive policy](https://www.servicenow.com/docs/dODRXiAhIoXlixqkJJDzsg "Apply the archival policy for Workplace Visitor Management. The archival policy will archive old visitor records and visitor registration records that are more than one year old.")

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