---
sourceDocument: Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance)
sourceDocumentLink: https://www.servicenow.com/docs/r/environmental-social-governance

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance)

ft:clusterId :

    - esgv

bundleId :

    - esgv

workflow :

    - Technology


---

# Create or edit a claim

# Create or edit a claim {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or edit a claim that accurately documents a specific achievement, commitment, event, or activity performed by your organization, suitable for use in future disclosures or reports.

## Before you begin

Role required: sn_grc_claims.manager

## Procedure

1. Navigate to AllOperational Sustainability ManagementOperational Sustainability WorkspaceListsClaims.
2. Create or edit a claim.
   * To create a claim, select New.
   * To update details of an existing claim, select the claim.
   {#create-or-edit-a-claim__choices_klk_mpf_2gc}
3. On the Claims for reporting form, fill in the fields.
4. Select Save.
{#create-or-edit-a-claim__steps_nzf_3pf_2gc}

## What to do next

Learn about the fields of the **Claims for reporting** form. Use this form to create a new claim.
* **[Claims for reporting fields](https://www.servicenow.com/docs/Q97_ersTHp8aqsYawD4NXg)**   
  Learn about the fields of the Claims for reporting form. Use this form to create a new claim.

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