--- sourceDocument: Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://www.servicenow.com/docs/r/environmental-social-governance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Unified content management # Unified content management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unified Content Management The Unified Content Management application serves as a centralized repository for sustainability frameworks, citations, metric definitions, and emission factors, facilitating the adoption of operational sustainability practices. It is available for installation from the ServiceNow Store and can be launched easily via its designated icon. Show full answer Show less ## Key Features * **Frameworks and Regulations:** The application supports various frameworks, including GRI, SASB, TCFD, and others, with updates planned for future releases. * **Emission Factors:** Contains pre-defined emission factors from reputable sources, helping users estimate emissions for different activities. Users can also create custom emission factors if needed. * **Dynamic Updates:** The application allows activation or updates of emission factors when new versions become available, ensuring users have access to the latest data. * **Metric Management:** Users can choose, install, and edit metric definitions associated with different citations, streamlining the reporting process and enhancing interoperability. ## Key Outcomes By utilizing the Unified Content Management application, organizations can achieve consistent reporting on sustainability performance, reduce manual work in metric creation, and stay aligned with evolving standards and regulations. This results in improved operational efficiency and enhanced compliance with sustainability reporting requirements. The Unified content management application is a centralized repository of frameworks, citations, metric definitions, and emission factors. Using this application accelerates the adoption of operational sustainability frameworks. You can install Unified content management from the ServiceNow Store. After installation, you can launch the application by selecting the Unified content management icon (![Unified content management icon.]()). ## Frameworks and regulations {#esg-content-accelerator__section_z2d_tkr_pbc} The application contains the following frameworks and regulations. * Global Reporting Initiative (GRI) * Sustainability Accounting Standards Board (SASB) * Task Force on Climate-related Financial Disclosures (TCFD) * United Nations Sustainable Development Goals * SustainableIT.org (Available on version 18.0.3) * European Sustainability Reporting Standards (ESRS/CSRD) (Available on version 18.0.3) * The International Sustainability Standards Board (ISSB) (Available on version 19.1.0) * IFRS Sustainability Disclosure Standards (ISSB) (Available on version 19.1.0) {#esg-content-accelerator__ul_rcw_djg_1xb} Note: The list of frameworks supported isn't exhaustive and may evolve over the future releases. ## Emission factors {#esg-content-accelerator__section_ml5_hlr_pbc} An emission factor is a coefficient that quantifies the emissions released per unit of activity or output. It is used extensively in environmental science, engineering, and regulatory contexts to estimate the amount of pollutants or greenhouse gases emitted into the atmosphere from various sources. The Unified content management also contains several emission factors. For more information on emission factors, refer to [Emission factor library](https://www.servicenow.com/docs/GBzKC5A~IKrzn8PDdaaVRQ "An emission factor library consists of emission factors, emission activities and emission activity sources. It is crucial to set up your emission factor library to calculate your emissions accurately."). Emission factors are sourced from certain standard content providers. These content providers publish the emission factors for a variety of industries and geographies. As an ESG administrator, while you can create your own [emission factor](https://www.servicenow.com/docs/UkdyOzu4z5b57rAUoEKvUQ "Create your own custom emission factors if you don’t want to use the standard emission factors provided by the Unified content management application. An emission factor is a representative value that relates the quantity of a pollutant released to the atmosphere with the activity associated with the release of that pollutant.") to calculate your emissions, you can also use the emission factors provided through the Unified content management application. Using the emission factors through the Unified content management application saves your time and effort. The following emission factors are provided by this application. * eGRID * GHG Emission Factors by US EPA * UK GHG factors (From DEFRA and DESNZ) * US Environmentally-Extended Input-Output (USEEIO) {#esg-content-accelerator__ul_jvy_jlr_pbc} You can activate or update the ones that meet your requirement. Whenever there is a latest version of the emission factors available, you can update it using the Unified content management application. Note: Selecting the information icon on any tile displays the description of the framework or the emission factor. ## Benefits of the Unified content management application {#esg-content-accelerator__section_fkw_mtt_1xb} The following are the benefits of the Unified content management application: * Provides the ability to choose the framework you want to use. * Facilitates the alignment of the metric definitions with the relevant citations from different frameworks. This helps achieve interoperability between citations of different frameworks and ensures consistent reporting of operational sustainability performance across various standards and regulations. * Enables you to choose the citations that are associated with a particular framework and install them in the active state in your instance. * Allows the installation of the metric definitions, which are associated with the citations, in the inactive state. * Eliminates the need to manually create the metric definitions. * Enables the users to edit the metric definitions. * Aims to integrate updates as they become available and are listed in the versions under the respective frameworks and regulations. {#esg-content-accelerator__ul_tlh_qtt_1xb} ## Workflow of the Unified content management application {#esg-content-accelerator__section_vml_qqr_gxb} The following figure displays the life cycle of the Unified content management application. For more information see, [Activate or update a framework and install citations using the Unified content management](https://www.servicenow.com/docs/ooweK0MBKP858JZEjxLzkg "Activate or update your chosen framework and select the citations for the framework you've selected. This will install the framework and the selected citations and metric definitions on your instance.").