--- sourceDocument: Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://www.servicenow.com/docs/r/environmental-social-governance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Managing Sustainable IT # Managing Sustainable IT {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing Sustainable IT The Sustainable IT application in ServiceNow enables organizations to effectively manage and monitor the environmental impact of their hardware assets. It focuses on tracking emissions, energy consumption, and the proper disposal of assets like laptops, servers, desktops, printers, and scanners. This tool supports ESG program managers and hardware asset managers by providing insights into the sustainability performance of hardware assets, helping them make informed decisions on asset retirement, repurposing, and sustainable purchasing. Show full answer Show less ## Key Features * **Emissions and Energy Monitoring:** Tracks electricity consumption and emissions through a comprehensive dashboard for operational sustainability assessment. * **Data Collection and Metrics:** Includes 27 default metric definitions for hardware emissions and energy consumption (e.g., solar power, biomass) that can be activated and configured to collect monthly data. * **Digital End-User Experience (DEX) Metrics:** Collects real-time energy emission data from laptops and desktops using 10 default metrics, grouped under Dex-Real Time Emissions, with monthly data collection. * **Emission Factors Configuration:** Allows configuration of emission factors such as "CO2 equivalent from Purchased Electricity eGRID" to ensure accurate emission calculations based on asset location. * **Dashboard Visualization:** Displays critical sustainability data, including emissions and energy use, to identify greenest data centers and low-emission devices. * **Plugin Requirements:** Requires activation of the Sustainable IT (snesgsustain) and Hardware Asset Management (snhamp) plugins for full functionality. ## Practical Use and Configuration * Activate relevant metric definitions and assign correct entities (locations, models) to ensure precise data collection and reporting. * Set the metric period date to the previous month to align with DEX agent reporting and avoid data mislabeling. * Ensure emission factor locations match asset locations to avoid zero-value calculations. ## Key Outcomes ServiceNow customers leveraging the Sustainable IT application can expect to: * Gain actionable insights into the sustainability impact of their IT hardware assets. * Make data-driven decisions to reduce energy consumption and emissions through smarter asset purchasing and management. * Identify the most sustainable data centers and optimize asset lifecycle management with regard to environmental goals. * Enhance ESG reporting capabilities by integrating emissions, energy use, and e-waste data into a single platform. The Sustainable IT application enables you to effectively manage and monitor the emissions generated by your hardware assets. Additionally, it enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan. As an ESG program manager, the Sustainable IT application empowers you to track the sustainability performance of your hardware assets such as laptops, servers, desktops, printers and scanners, and so on. With this tool, you can easily monitor and assess the operational sustainability impact of your hardware assets. The application provides valuable insights through a dashboard, enabling you to make informed decisions on whether to retire or repurpose these assets. The dashboard also displays important data such as electricity consumption and emissions. To use the Sustainable IT application, you must install and activate the Sustainable IT (sn_esg_sustain) plugin and the Hardware Asset Management (sn_hamp) plugin. With the Sustainable IT application, hardware asset managers can make informed decisions regarding asset purchases, focusing on reduced energy consumption. By providing insights into devices with the lowest emissions, the application enables managers to prioritize sustainability friendly choices. Using this application, you can monitor your data center's emission performance and identify your most sustainable or greenest data centers. To collect data of the hardware asset emissions, consumption, e-waste, and energy star assets, by default, 27 metric definitions such as Energy from solar power, Energy from biomass, and so on are provided. You must activate those metric definitions for which you want to collect data and configure your entities appropriately so that the correct data is collected and displayed. The data is always collected on a monthly basis and is only displayed for the completed metric data. For the Digital End-User Experience (DEX), data on energy emissions from laptops and desktops is collected using 10 metrics definitions by default. These include metric definitions such as Real-Time CO2e Emissions by Model and Real-Time Energy Consumption by Asset Location, all grouped under Dex-Real Time Emissions. Data collection occurs monthly. * Activate all metric definitions grouped under "Dex-Real Time Emissions" and ensure all required details are filled in. * Assign appropriate entities (locations/models) to each metric definition. * For emissions-related metrics configure the emission factor "CO2 equivalent from Purchased Electricity eGRID" from the eGRID source via Content Accelerator. Note: Confirm that the emission factor's location matches the asset location records. If no emission factor is found for a location, the calculated value will be zero [usage-of-emission-factors-in-a-calculated-metric-definition.html#usage-of-emission-factors-in-a-calculated-metric-definition__ul_nhx_5t3_fdc](https://www.servicenow.com/docs/hxqhUijjI3sEnyn_I7ZdQw#usage-of-emission-factors-in-a-calculated-metric-definition__ul_nhx_5t3_fdc). * Set the metric period date to the previous month. Note: DEX agents report the previous day's energy consumption data (example, September 15 data is sent on September 16). If the metric period is not set properly, data may be labeled with incorrect dates (example, May's data appearing under June dates). {#managing-sustainable-it__ul_spg_4rx_dgc} * **[Sustainable IT dashboard](https://www.servicenow.com/docs/1WOEajLvuNVkGZTYkOFegg)** The Sustainable IT dashboard displays a variety of information to easily gauge the sustainability impact of the IT assets of an organization. **Related concepts** * [Methods to set up entities for Sustainable IT](https://www.servicenow.com/docs/SjjYCqLPjEVVjXLyFoad9A "There are two methods, manual and automatic, to set up your entities for data collection for the Sustainable IT application. You can select any one and proceed to collect your data.")