--- sourceDocument: Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://www.servicenow.com/docs/r/environmental-social-governance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Now Assist # ServiceNow Otto for Operational Sustainability (formerly ESG) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Operational Sustainability (formerly ESG) ServiceNow Otto for Operational Sustainability is an application designed to empower sustainability teams by leveraging Generative AI to automate and streamline the collection of operational sustainability data, such as utility bill metrics. This application supports accurate and auditable reporting at an enterprise scale to enhance sustainability management efforts. Show full answer Show less ## Key Features * **Generative AI-Powered Automation:** Automates extraction and mapping of sustainability metrics from documents like utility invoices, reducing manual effort and errors. * **Agentic AI Workflows:** Utilizes AI agents either standalone or within workflows to deliver specific automated outcomes for operational sustainability tasks. * **Configurable by Administrators:** Admins with appropriate roles can configure the application to enable users to access these AI-powered sustainability skills within the Operational Sustainability Workspace. * **Data Handling and Privacy:** Data is transferred securely to centralized ServiceNow environments or third-party cloud providers following ServiceNow's compliance policies. Customers can opt out of data collection related to AI improvements at any time. * **Roles and Access:** Users with the `snesggenai.docinteluser` role can use the skills to automate metric extraction and mapping processes. ## Important Considerations This application relies on AI and machine learning, which may not always produce fully accurate or appropriate outputs. Customers are responsible for testing and validating AI-generated results, applying human oversight, and not relying solely on AI for critical decisions, especially in sensitive domains. Compliance with ServiceNow's AI Acceptable Use Policy is required. ## Practical Benefits for ServiceNow Customers * Streamlines sustainability data collection, improving efficiency and data accuracy. * Enables scalable, auditable reporting to support enterprise sustainability goals. * Provides configurable AI-powered tools tailored to operational sustainability needs. * Offers data privacy controls and transparency regarding AI data processing. Use the ServiceNow Otto for Operational Sustainability application to empower your sustainability teams with Generative AI-powered capabilities to automate and streamline data collection, and confirm accurate, auditable reporting at enterprise scale. ## Get started {#now-assist-for-esg__cf-app-landing-get-started} {#now-assist-for-esg__table_vm1_s5t_sgc__entry__3} | | | | |-|-|-| | [Exploring ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/b_OJ~lT9LAuOK6RjdckRKQ "With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.")ExploreLearn more about ServiceNow Otto for Operational Sustainability skills | [Configure ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/JdxQFMkaEYiP72VHQgtm9A "If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.")ConfigureConfigure the ServiceNow Otto for Operational Sustainability application to get started | [Using ServiceNow Otto for Operational Sustainability (formerly ESG) skills](https://www.servicenow.com/docs/xB29Bg4A4i9A_hONB1qxHg "If you have the sn_esg_gen_ai.docintel_user role, you can leverage the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.")UseUse generative AI capabilities offered by ServiceNow Otto for Operational Sustainability | | | [Use agentic AI in ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/S0PqQfht4VzN1HpUCYYARg "Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.")Use Operational Sustainability Management AI agent collectionUse agentic workflows in ServiceNow Otto for Operational Sustainability | | [ ] {#now-assist-for-esg__table_vm1_s5t_sgc} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-esg__ul_oht_hgl_5yb} ## AI limitations {#now-assist-for-esg__section_w4v_wxm_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-esg__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-esg__section_x4v_wxm_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-esg__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-esg__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/b_OJ~lT9LAuOK6RjdckRKQ)** With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents. * **[Configure ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/JdxQFMkaEYiP72VHQgtm9A)** If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace. * **[Use agentic AI in ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/S0PqQfht4VzN1HpUCYYARg)** Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes. * **[Using ServiceNow Otto for Operational Sustainability (formerly ESG) skills](https://www.servicenow.com/docs/xB29Bg4A4i9A_hONB1qxHg)** If you have the sn_esg_gen_ai.docintel_user role, you can leverage the ServiceNow Otto for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.