--- sourceDocument: Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) sourceDocumentLink: https://www.servicenow.com/docs/r/environmental-social-governance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Operational Sustainability Management (formerly Environmental, Social, and Governance) ft:clusterId : - esgv bundleId : - esgv workflow : - Technology --- # Thresholds for metrics # Thresholds for metrics {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Thresholds for metrics Thresholds in metrics are predefined values or limits used to evaluate metric performance against specific objectives. They enable quick assessment through color-coded indicators that signify different performance levels: traditionally green for good, amber for caution, and red for critical. ServiceNow now allows customization of these colors to align with your organization's monitoring needs. Thresholds apply exclusively to quantitative metrics and are not evaluated for ad hoc metric data tasks. Show full answer Show less ## Key Features * **Customizable Threshold Levels and Colors:** ESG administrators, program managers, and metrics managers can define multiple threshold levels with unique colors to visually represent performance status in dashboards, lists, and records. * **Condition Builder:** Enables precise definition of threshold breach conditions, such as numerical ranges or percentage changes, to detect performance deviations and trigger automated actions like notifications or issue creation. * **Two Threshold Types:** * **Static Thresholds:** Fixed numeric values serving as performance limits. * **Dynamic Thresholds:** Percentage-based thresholds calculated relative to prior period data, allowing monitoring of trends over time. * **Threshold Recalculation:** Editing, deleting, deactivating thresholds, or reopening metric data tasks automatically recalculates ratings and breach statuses to maintain accuracy. * **Breach Monitoring and Justifications:** Breach monitoring can be enabled per threshold. Justification comments are required only when a breach occurs under enabled monitoring. ## Practical Impact for ServiceNow Customers By leveraging thresholds effectively, you can enhance metric monitoring precision, enabling proactive identification of performance issues and facilitating timely responses through automated workflows. Custom color coding improves visibility and user experience, helping teams quickly interpret metric statuses. Understanding static versus dynamic thresholds allows you to tailor monitoring strategies for fixed limits or trend changes. Threshold recalculations ensure your performance insights stay current as data or configurations evolve. In the context of metrics, thresholds refer to predetermined values or limits used to assess the performance of a metric. These thresholds are typically defined based on specific criteria or objectives and serve as reference points to determine whether the measured value or performance meets, exceeds, or falls below the desired level. Thresholds use color-coded indicators to signify  different levels  of performance or status.  These colors help users quickly assess  metric performance  at  a glance. While green traditionally signifies the metric is performing well, amber signals caution, and red signifies a critical situation, you can now customize colors for each threshold level to match your organization's monitoring requirements. ESG administrators, ESG program managers, and ESG metrics managers can define multiple threshold levels and assign unique colors to each level for precise performance monitoring. For example, you can create a threshold to  monitor  pollution levels. Using the condition builder, you can define when threshold breaches occur, such as when pollution values exceed 100 units or fall between 50 and 75 units. Each threshold level can be assigned a unique color to provide visual indicators in dashboards, list pages, and record pages. When pollution data meets these conditions, the system triggers configured actions. Thresholds only apply to quantitative metrics. Important: Threshold fields and metric status are not evaluated for ad hoc metric data tasks. For more information, see [Ad hoc metric data task limitations](https://www.servicenow.com/docs/RW4Jx46~5DliJRoYg63gWg "Ad hoc metric data tasks don't support certain features that are available for scheduled metric data tasks."). ## Types of thresholds {#thresholds-for-metrics__section_tbq_3xj_sxb} The two types of threshold for a metric are static and dynamic: * Static: A static threshold for a metric or a metric definition refers to a fixed value used as a limit for tracking a metric. * Dynamic: Dynamic thresholds are specified in percentages and calculate variance based on  previous  period data. For example, if you track electricity consumption  and the value in January 2026 is 700 kWh, you can define threshold conditions to  monitor  changes in  subsequent  periods. Using the condition builder, you can specify conditions such as "percentage change is between 5% and 10%" or "percentage change exceeds 15%." Each threshold level is  assigned  a unique color to provide visual indicators. When February 2026 data is collected and the percentage change from January falls within your defined conditions, the system displays the corresponding color indicator and triggers any configured actions such as sending notifications or creating issues.  {#thresholds-for-metrics__ul_kj4_lxj_sxb} ## Threshold recalculation {#thresholds-for-metrics__section_threshold_recalculation} Editing a threshold recalculates the threshold rating and breach status for associated metric data or metric definition data. This keeps the ratings accurate to reflect current performance. Deleting or deactivating a threshold recalculates the threshold rating and breach status against any other threshold that still applies to the metric data or metric definition data. If no other threshold applies, the rating and breach status are cleared, and the threshold justification field on affected metric data tasks is hidden. In both cases, metric data that is already closed or completed keeps its existing rating. Reopening a metric data task or moving it to the Estimated state also recalculates the threshold rating and breach status, even though neither action changes the metric value itself. Threshold ratings also update in real time when you save or override a metric data value on a metric data task. A metric data task's rating can come from any threshold that applies to it, whether or not that threshold has breach monitoring enabled. Providing a justification comment in the threshold justification field is required only when the value breaches a threshold that has breach monitoring enabled. **Related tasks** * [Create a threshold for a metric](https://www.servicenow.com/docs/OlbKW8zHKwkqVO8tvqRv0g "Create thresholds for metrics and metric definitions to monitor performance. Thresholds serve as reference points based on specific criteria. Each threshold can be assigned a unique color and configured with conditions and subsequent actions.") * [Copy a threshold](https://www.servicenow.com/docs/dYcHRmnoLQq~nPacf0qC1Q "You can copy existing thresholds to create similar threshold configurations for the same metric or metric definition.")