Create a product capability record

Create a product capability record and associate it with one or more capability usage records.

About this task

A product capability is the higher-level ability of a product to solve a problem or deliver value. Monitor the adoption and usage of specific product capabilities to understand how effectively those capabilities are being used.

Before you begin

• Role required: sn_acct_lc.customer_success_application_admin
• Product and capability usage records must already be present. See Product and capability usage records.

Procedure

1. Navigate to All > Capabilities & Usage > Capabilities and select New.
2. On the form, complete these fields.

   Field	Description
   Name	Name for this capability.
   Description	Description of this capability.
   Type	Type of capability. Options: Feature Capability Technical Service Select Capability from the list.
   Category	Category or area to which the capability belongs.

3. Navigate to the Product Capability Maps related list.
4. Select New to associate this capability with a product model.
5. On the form, complete these fields.

   Field	Description
   State	State of the map. Draft Published Archived Canceled
   Product model	Product to associate with this capability.
   Product capability	The capability for which the product is being associated.
   Active	Automatically set to True when the product capability map is published.
   Release date	The release date for this capability.
   Availability date	The availability date for this capability.

6. In the State field, set the state to Published.
7. Select Submit.
   You can view the product and capability usage scores in the Engagement home page. See View product usage and capability data

• Product and capability usage records
  The product and capability usage records are automatically created and updated when changes occur in sold product configurations, capability mappings, or in the data context engine.