--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Advanced Capacity and Reservations components # Capacity and Reservations Management components {#ariaid-title1} * Release version: Australia * * Updated May 25, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Capacity and Reservations Management components The Advanced Capacity and Reservations Management feature in ServiceNow Australia release introduces several new components designed to enhance how you manage technician capacity and task assignments within territories. These components include new tables, roles, script includes, configurations, and scheduled jobs that work together to optimize resource allocation and scheduling. Show full answer Show less ## Key Features * **Tables:** Introduces the `Territory Resource Demand Channel [wmterrresdemandchannel]` table, which stores associations between resources (technicians) and demand channels, including recurrence and time period information. This data supports both manual and automatic task assignment processes. * **Roles:** Adds the role `fsmadvcapmgmt.wmcapacityplanner` granting read, write, and create permissions on capacity-related tables and access to the Capacity Console, enabling capacity planners to manage resources effectively. * **Script Includes:** Provides a set of script includes centralizing constants, business logic, utility functions, and advanced filter implementations for the Capacity Console. These script includes are designed for customization and enhancement by customers to tailor capacity management logic and interface behavior. * **Configuration:** Adds configuration options to enable or disable the association of territory resources with demand channels, which is critical when using the Territory model alongside Workforce Optimization to ensure technicians are properly linked to relevant demand channels for task assignment. * **Scheduled Jobs:** Includes an on-demand scheduled job named "FSM Resource Demand Channel Migration" that associates technicians with demand channels, helping maintain up-to-date resource-demand relationships as part of capacity planning operations. ## Key Outcomes By leveraging these components, ServiceNow customers can expect improved accuracy and efficiency in technician task assignments within territories, better visibility and control through the Capacity Console, and the ability to customize capacity management logic to fit their organizational workflows. The integration with Workforce Optimization ensures that resource capacity aligns with demand channels, supporting optimized scheduling and enhanced field service management. Several types of components are installed with the Advanced Capacity and Reservations Management feature, including tables, and script includes. ## Tables {#advanced-capacity-components__section_rl1_13c_vmb} Advanced Capacity and Reservations Management adds table listed below.{#advanced-capacity-components__table_h1q_d3c_vmb__entry__2} | Table | Description | |-|-| | Territory Resource Demand Channel \[wm_terr_res_demand_channel\] | Stores resource and demand channel association details including recurrence and time period for a technician for the specified territory. This information is used while either manually or automatically assigning a task to a technician. | [Table 1. Table installed with the Advanced Capacity and Reservations Management] {#advanced-capacity-components__table_h1q_d3c_vmb} ## Roles {#advanced-capacity-components__section_ycr_5ny_b2c} The Advanced Capacity and Reservations Management adds the role listed in the following table. To find them, navigate to AllRoles.{#advanced-capacity-components__table_uzh_vny_b2c__entry__2} | Roles | Description | |-|-| | fsm_adv_cap_mgmt.wm_capacity_planner | Provides read, write, and create access to capacity-related tables, along with access to the Capacity Console. | [Table 2. Role installed with the Advanced Capacity and Reservations Management] {#advanced-capacity-components__table_uzh_vny_b2c} ## Script includes {#advanced-capacity-components__section_script_includes_zdc} The Advanced Capacity and Reservations Management adds the script includes listed in the following table. To find them, navigate to AllScript Includes{#advanced-capacity-components__table_ivh_mfl_zdc__entry__2} | Name | Description | |-|-| | CapacityConsoleConstants | Aggregate all constants in one place for the Capacity Console. Customers can override constants from `CapacityConsoleConstantsSNC`. | | CapacityConsoleConstantsSNC | Aggregate all constants in one place for the Capacity Console. | | CapacityConsoleData | Contains all the business logic for the Capacity Console. Customers can override this logic using `CapacityConsoleDataSNC`. | | CapacityConsoleDataSNC | Contains all the business logic for the Capacity Console. | | CapacityConsoleUtil | Contains all utility functions for the Capacity Console. | | CapacityConsoleUtilSNC | Contains all utility functions for the Capacity Console. | | FSMCapacityAdvancedFilterDefinition | Custom implementation of all advanced filters used in the Capacity Console. | [Table 3. Script includes installed with Advanced Capacity and Reservations Management] {#advanced-capacity-components__table_ivh_mfl_zdc} ## Configuration {#advanced-capacity-components__section_np1_dhh_jjc} The Advanced Capacity and Reservations Management adds the configuration listed in the following table. To find it, navigate to AllField ServiceAdministrationConfiguration{#advanced-capacity-components__table_n1h_nhh_jjc__entry__2} | Configuration | Description | |-|-| | Enable/disable association of territory resources with demand channel | Allows you associate technicians with demand channels for appropriate assignment of tasks. This configuration is applicable only when Territory model and Workforce Optimization is enabled. | [Table 4. Configuration installed with Advanced Capacity and Reservations Management] {#advanced-capacity-components__table_n1h_nhh_jjc} ## Scheduled job {#advanced-capacity-components__section_kmb_q2y_jjc} The Advanced Capacity and Reservations Management adds the scheduled job listed in the following table. To find it, navigate to All type sysauto_script.list and press Enter.{#advanced-capacity-components__table_lvv_5fy_jjc__entry__2} | Scheduled job | Description | |-|-| | FSM Resource Demand Channel Migration - On Demand | Run this scheduled job optionally to associate technicians with demand channels. | [Table 5. Scheduled job installed with Advanced Capacity and Reservations Management] {#advanced-capacity-components__table_lvv_5fy_jjc} *[\>]: and then