---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Book an appointment for existing work orders and work order tasks

# Book an appointment for existing work orders and work order tasks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Book an appointment for an existing work order or work order task from either the Customer or the Consumer Service Portal.

## Before you begin

Role required: appointment_booking_user

Setup the Field Service Order Configuration to book an appointment for work orders and Field Service Task Configuration to book an appointment for work order tasks. For more
information, see [Configuring Appointment Booking](https://www.servicenow.com/docs/atjwp_ehveyP836p0oM_VQ "Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.").

## About this task

## Procedure

1. Log in to the Customer or Consumer Service Portal.
2. In the portal header, click SupportWork Orders.
3. Select the work order or work order task from the list.
4. In the related list, select the work order or work order task number for which you would like to book an appointment.
5. Use the appointment booking widget to schedule an appointment.

## Result

When work order task is accepted by the assigned technician, customer receives SMS and email notification that their appointment is confirmed.

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