---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Managing appointments as a customer

# Managing appointments as a customer {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage appointments for a service from either the Customer or the Consumer Service Portal.

Customers can book, reschedule, or cancel appointments. Booking an appointment from the portal creates a work order for the selected service. Customers can also book appointments for existing work order or work order task from either
the Customer or the Consumer Service Portal.