---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Capacity and Reservations Management

# Capacity and Reservations Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field Service Capacity and Reservations Management enables managers to assign the appropriate amount of work to agents and contractor teams, ensuring they are not overloaded beyond their defined capacity. It helps
plan work assignments based on priority and demand, ensuring business services remain available without overburdening resources.

The capacity management process helps you plan work assignments based on priority and demand and ensure that business services are not unavailable due to being over capacity. Reservation rules within capacity management enable you
to reserve a certain percentage of time for various tasks. Analyzing past failures and planning for the growth of demand for services help you manage capacity efficiently.

You can use the Capacity Console, an advanced tool designed for monitoring, managing, and optimizing resource capacities across territories and demand channels. For more information, see [Capacity Console](https://www.servicenow.com/docs/iqFcewLk93zsYHFtVAIUHA "The Capacity Console is a centralized, intuitive tool that simplifies the management of demand, capacity, and resources based on territories. Designed to empower organizations, it offers real-time insights into resource utilization, enabling them to optimize capacity usage, and adapt to evolving business needs.").

## Key benefits {#capacity-management__section_gzn_bcd_55b}

Field Service Capacity and Reservations Management provides the following benefits:  
* Improve dispatcher efficiency by automating scheduling based on capacity rules.
* Better management of workloads by assigning the appropriate amount of work to the Field Service agents and contractor companies.
* Stay compliant with contractor company requirements by adhering to their stated capacity.
{#capacity-management__capacity-management_ul_evl_hcd_55b}
**Related concepts**   

* [Configuring Field Service Capacity and Reservations Management](https://www.servicenow.com/docs/uF2_sDAbWUXyJ0pO9N76Zg "Configure Field Service Capacity and Reservations Management to manage the distribution and assignment of the work capacity for work order tasks.")
* [Field Service Territory Capacity Analytics dashboard](https://www.servicenow.com/docs/RS90Ey2SD7er1S4jieXENw "Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.")
* [Capacity Console](https://www.servicenow.com/docs/iqFcewLk93zsYHFtVAIUHA "The Capacity Console is a centralized, intuitive tool that simplifies the management of demand, capacity, and resources based on territories. Designed to empower organizations, it offers real-time insights into resource utilization, enabling them to optimize capacity usage, and adapt to evolving business needs.")  
**Related tasks**   

* [View Capacity Usages information](https://www.servicenow.com/docs/w_NG5sWO7Z2v_fvIfjQ9~A "View Capacity Usages information to track the capacity used by groups and agents.")  
**Related reference**   

* [Field Service Capacity and Reservations Management components](https://www.servicenow.com/docs/ftQiqWS0pLysYO91gWmy7Q "Several types of components are installed with the Field Service Capacity and Reservations Management feature, including tables, business rules, scheduled jobs, and script includes.")