Time Recording for Field Service components

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The plugins and roles for the Time Recording for Field Service.

    Plugins

    Activation of the Time Recording for Field Service (com.snc.wm_time_recording) plugin activates these related plugins if they are not already active.
    Table 1. Plugins
    Plugin Description
    Time Card Management

    [com.snc.time_card]

    		 Enables time card users such as task assignees to report and track their time for the assigned tasks.
    Cost Management

    [com.snc.cost_management]

    		 Enables tracking configuration item costs. The costs can be allocated to business units and used in reports.

    Roles

    Time Recording for Field Service adds the following roles:
    Table 2. Roles
    Role Description
    Time card user

    timecard_user

    		 Create time worked records, time cards, and time sheets. Users with the wm_agent role inherit the timecard_user role.
    Note:
    This role restricts access to the time sheets, time cards, and time worked records created by the agent.
    Time card admin

    timecard_admin

    		 View, approve, and reject time cards and time sheets. Users with the wm_manager role inherit the timecard_admin role.
    Note:
    This role restricts access to the time sheets, time cards, and time worked records created by the agents in the groups assigned to the manager.