---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure user groups

# Configure user groups for dispatchers in Dispatcher Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable dispatchers to be a member of different user groups so they can efficiently manage agents.

## About this task

Dispatch groups must be added to a dispatcher's user record so they can see members of the user group. This also allows the dispatcher to see the assignment groups that are part of that user group in Dispatcher Workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem SecurityUsers and GroupsUsers.
2. Select a user who is a dispatcher.
3. Select the Groups tab.
4. Select Edit.
5. Select the Dispatch Group that you want the dispatcher to be a part of.
6. Select the Add icon ![add icon]().
7. **Optional:** Repeat steps five and six until all Dispatch Groups are added.
8. Select Save.

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