---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer self service

# Customer self service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling them to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more
efficient service experience.

## Using overview {#customer-self-service__section_sqs_bgp_5fc}

TUse Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
**Related concepts**   

* [Configuring Field Service Management Customer Experience](https://www.servicenow.com/docs/a2sASEdKYVn7Z0PyA8IT9g#Configuring-cust-exp "Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.")