---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer or Consumer Service Portal

# Customer or Consumer Service Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
**Related concepts**   

* [Configuring Field Service Management Customer Experience](https://www.servicenow.com/docs/8_xj21Fp_CK3Fm2t95y4Ig "Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.")