---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Crew Operations

# Field Service Crew Operations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simplify your scheduling process and create a crew of Field Service technicians that can be assigned to work together using the Field Service Crew Operations feature.

Field Service Crew Operations enable you to assign the same set of resources repeatedly to recurring tasks. Crew members work together on the assigned task
for a set number of hours, days, weeks, or months. The crew leader can record the crew's work contributions using the mobile application.

Field Service Crew Operations provides easier assignment of multiple agents to tasks, better management of agents, improved visibility into long-cycle tasks, and real time visibility on schedule tasks. Benefits of Field Service Crew Operations include:  
* Creating crews for scheduled and ad hoc events/ situations.

* Highlighting available crews for tasks based on skills, location, covered radius, and availability.

* Using the map to pick the closest crew based on real-time location.

* Easily distinguish tasks requiring a crew in the task panel.

* Automatically assign tasks to crews based on dynamic scheduling rules.

{#field-service-crew-scheduling__ul_sgp_vsy_l3c}

## Example: Solar Installation {#field-service-crew-scheduling__section_example_solar_installation}

A field service organization needs to manage groups of technicians working together on complex jobs. Field Service Crew Operations assigns crews based on skills, location, and availability, distributes tasks across crew members,
and provides real-time visibility into progress through consolidated closure.
{#field-service-crew-scheduling__table_solar_installation_process_flow__entry__3}

| Step | Actor | Action |
|-|-|-|
| 1 | System | Creates work order |
| 2 | Dispatcher or System | Assigns crew |
| 3 | System | Distributes tasks across crew members |
| 4 | System | Schedules coordination across members |
| 5 | Crew | Executes task |
| 6 | Crew | Consolidates and closes work order |
[ ]

{#field-service-crew-scheduling__table_solar_installation_process_flow}
**Related concepts**   

* [Configuring Field Service Crew Operations](https://www.servicenow.com/docs/VQURf5ssY3PU574nCxIKBQ "Create, modify, and enable crews and their requirements to complete work order tasks that require a crew of agents.")
* [Using Field Service Crew operations](https://www.servicenow.com/docs/TX1_9f5v4dEMd9dFYzeqaA "Use Field Service Crew Operations to assign the same set of resources repeatedly to the tasks that requires a crew to work on them.")  
**Related tasks**   

* [Activate Field Service Crew Operations](https://www.servicenow.com/docs/jTPoUgUa6FhG4whNBTDeDA "You can activate the Field Service Crew Operations plugin (com.snc.fsm_crew_scheduling) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
* [Add crews to a territory](https://www.servicenow.com/docs/0xMDZZJyUoONyUdHFfsoqw "Add crews directly to territories, allowing members from your territories to join crews instantly and handle tasks immediately.")  
**Related reference**   

* [Field Service Crew Operations components](https://www.servicenow.com/docs/qPcwBsgd9s4Axo9yPmmvpQ "The roles, tables, script includes, and business rules for the Field Service Crew Operations application.")