Field Service Demo Work Configuration components

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Field Service Demo Work Configuration components

    The Field Service Demo Work Configuration components include essential elements such as tables, script includes, business rules, and a questionnaire, specifically designed for the MRI Scanner breakfix workflow. To utilize these components, the Field Service Demo Work Configuration for Break fix plugin (com.snc.fsmmriscannerbreakfixworkconfig) must be installed.

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    Key Features

    • Tables: The key table added is the Work Order MRI Scanner Break fix task [wmmriscannerbreakfixtask], which stores workflow details.
    • SM Configuration: This includes an example workflow configuration specifically for the MRI Scanner breakfix.
    • Script Includes:
      • MRIScannerBreakFixUtil: Contains utility functions for managing workflows related to MRI Scanner breakfix.
      • MRIScannerDAO: Contains database query operations relevant to MRI Scanner breakfix use cases.
    • Field Service Questionnaire: A dedicated questionnaire for the MRI Scanner breakfix demo workflow to facilitate information gathering.
    • Work Order Summary Template: A template for summarizing work orders specifically for the MRI Scanner breakfix workflow.

    Key Outcomes

    By installing the Field Service Demo Work Configuration for Break fix, ServiceNow customers can effectively manage and demonstrate the workflow for MRI Scanner repairs, leading to improved service delivery and operational efficiency. The components provided enable structured handling of breakfix tasks, streamline communication, and standardize processes within field service operations.

    Several type of components like tables, script includes, and business rules are installed for Field Service Demo Work Configuration.

    Install the Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin for a Field Service Work Configurations demo workflow. For more information see Configuring Field Service Work Configurations.

    Tables

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following table.
    Table 1. Table installed with Field Service Demo Work Configuration
    Table Description
    Work Order MRI Scanner Break fix task

    [wm_mri_scanner_break_fix_task]

    		 Stores the details about the example workflow for Work Configurations. This table is added when Field Service Demo Work Configuration for Break fix is installed.

    SM Configuration

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following SM Configuration.
    Table 2. SM Configuration added with Field Service Demo Work Configuration
    SM Configuration Description
    MRI Scanner Break fix Field Service Configuration example workflow for MRI Scanner breakfix.

    Script includes

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following script includes.
    Table 3. Script includes added with Field Service Demo Work Configuration
    Script includes Description
    MRIScannerBreakFixUtil Utility functions for handling MRI Scanner breakfix workflows.
    Note:
    This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.
    MRIScannerDAO DAO file that contains queries to handle database operations for MRI Scanner breakfix use-cases.
    Note:
    This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.

    Field Service Questionnaire

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following questionnaire.
    Table 4. Field Service Questionnaire installed with Field Service Demo Work Configuration
    Field Service Questionnaire Description
    MRI Scanner Break fix - Questionnaire Field Service questionnaire for MRI Scanner breakfix demo workflow for Work Configurations.
    Note:
    The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.

    Work order summary template

    Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following work order summary template.
    Table 5. Work order summary added with Field Service Demo Work Configuration
    Work order summary template Description
    Break fix - Field Service Work Order Summary Work order summary template for MRI Scanner breakfix example workflow for Work Configurations.
    Note:
    The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed.