---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Integration with Change Management

# Integration with Change Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With ServiceNow
Change Management for Field Service, create work orders from a
change request and also track the progress of the work order directly in the change record
when a state change occurs or a work note is added to the work order.

## Request apps on the Store {#change-for-fsm__id_utj_kpp_cnb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#change-for-fsm__inline-send-to-store}
Change Management for Field Service provides an integration
between the Change Management and Field Service Management
applications. The Change Management application enables ITIL agents to
create work orders from change requests in the CSM Configurable Workspace and ServiceNow AI Platform application.
This integration provides a unified experience to ITIL agents by enabling them to
track the progress of a related work order directly in the change request.