---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change management for Field Service components

# Change management for Field Service components {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Various plugins, script includes, and business rules are installed with the Change Management for Field Service application.

## Plugin {#change-management-for-field-service-components__section_ps1_z1v_frb}

The Change Management for Field Service application
(sn_fsm_chg_mng) plugin must be activated. For more information on the steps to
activate a plugin, see [Activate Change Management for Field Service](https://www.servicenow.com/docs/i5d3sbVodzvQskXZDTfvBA "You can install the Change Management for Field Service application (sn_fsm_chg_mng) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
{#change-management-for-field-service-components__table_ikv_hhv_wqb__entry__2}

| Script Include | Description |
|-|-|
| ChangeRequestWorkOrderUtil | Updates the change request work notes when any of the following actions happen: * The state of work order changes. * The change request is automatically closed when the work order is closed * The work order is deleted. {#change-management-for-field-service-components__ul_um5_dnv_wqb} |
| ChangeWorkOrderIntegration | Provides the default implementation that helps integrating the change requests with work orders using the extension point. |
[Table 1. Script Includes installed with Change Management]

{#change-management-for-field-service-components__table_ikv_hhv_wqb}

## Business rules {#change-management-for-field-service-components__section_mdv_lhv_wqb}

Change Management for Field Service adds the following new business rules. {#change-management-for-field-service-components__table_xrp_phv_wqb__entry__3}

| Business Rule | Table | Description |
|-|-|-|
| Cancel Work Order | Change Request \[change_request\] | Cancels the work order when the change request is canceled. |
| Populate Window Start/End with Change | Service Order Task \[sm_task\] | Populates the window start and end dates of the work order task with the planned start and end dates that are defined in the change request. |
| Update Change with Work Order Changes | Work Order \[wm_order\] | Updates the change request when the state of the work order changes. Automatically closes the change request if the work order is Closed Complete. |
| Update Work order deletion to Change | Work Order \[wm_order\] | Updates the work notes of the change request if the work order is deleted. |
| Validate Requested Due By with Change | Work Order \[wm_order\] | Validates whether the requested due by date that is defined on the work order is before the planned end date of the change request. |
| ValidateWindowStartEndDatewithChange | Work Order Task \[wm_task\] | Validates whether the window start and end date of the work order task is scheduled within the start and end dates of the change request. |
[Table 2. Business rules installed with Change Management]

{#change-management-for-field-service-components__table_xrp_phv_wqb}

## Roles {#change-management-for-field-service-components__section_ibp_jvv_d5b}

Change Management for Field Service modifies the following existing role.{#change-management-for-field-service-components__table_uqn_gpb_jvb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Field Service Management Agent \[wm_agent\] | Manages actual task time and performs work on site. Agents can view parent change request details from the work order task. | sn_change_read |
[Table 3. Roles updated with Change Management]

{#change-management-for-field-service-components__table_uqn_gpb_jvb}