---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Integration with Incident Management

# Integration with Incident Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With ServiceNow
Incident Management for Field Service, create work orders from an
incident record and also track the progress of the work order directly in the incident
record when a state change occurs or a work note is added to the work order.

## Request apps on the Store {#incident-for-fsm__id_utj_kpp_cnb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#incident-for-fsm__inline-send-to-store}
Incident Management for Field Service provides an integration
between the Incident Management and Field Service Management
applications. The Incident Management application enables ITIL agents to
create work orders from incident requests in the CSM Configurable Workspace and ServiceNow AI Platform application.
This integration provides a unified experience to ITIL agents by enabling them to
track the progress of a related work order directly in the incident request.
* **[Activate Incident Management for Field Service](https://www.servicenow.com/docs/tbvgvFAfIdfra2~68KBjIQ)**   
  You can install the Incident Management for Field Service application (sn_fsm_inc_mng) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Setting up Incident Management for Field Service](https://www.servicenow.com/docs/jr2FwWh8~HdYk94EZ0YkTQ)**   
  Install and set up the Incident Management for Field Service application to track work order progress.
* **[Create a work order from incident record in the CSM Configurable Workspace](https://www.servicenow.com/docs/tjqHvS9ikhvZlKoeZOAcZw)**   
  Create a work order directly from the incident record using the CSM Configurable Workspace.
* **[View work order details from the incident record using the CSM Configurable Workspace](https://www.servicenow.com/docs/5O1__S2KKaZnxKY0R~TL8Q)**   
  View or track the progress of work order in the associated incident record from CSM Configurable Workspace.
* **[View work order details from incident record using the Mobile Agent application](https://www.servicenow.com/docs/_aU_JBWN5Vlj3Ke~nBP8dQ)**   
  View the work order details for the related incident record from your Mobile Agent application.
* **[Incident Management for Field Service components](https://www.servicenow.com/docs/TagNGeueJMRX6EZ6SJ5Tig)**   
  Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application.