---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customize the recording information

# Customize the display of conference recording information {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize the Conferences related list to display specific information about
conference recordings for work order tasks.

## Before you begin

Role required: admin

## About this task

As dispatcher or a Field Service Manager, you can listen to conference
recordings of Zoom and Microsoft Teams meetings held
to resolve customer issues.

## Procedure

1. Navigate to AllField Service ManagementWork OrderAll Work Order Tasks.
2. Open a work order task from the list.
3. Open the Conferences related list.
4. Click the personalize list icon (![Personalize list icon]()) in the upper left corner.
5. Use the dual listbox to move the following items from the Available column to the Selected column.  
   * Number
   * Active
   * Service Provider
   * Conference Call ID
   * Description
   * Duration
   * Created by
   * Recording
   {#personalize-conference-list__ul_yrw_rsn_pnb}
6. Click OK.

*[\>]: and then