---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order details from an incident record in Mobile Agent app

# View work order details from incident record using the Mobile Agent
application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the work order details for the related incident record from your Mobile Agent application.

## Before you begin

Roles required: wm_agent, sn_change_read

## Procedure

1. Navigate to the Mobile Agent application.
2. Tap My Work.
3. In the My Tasks section, open the task.
4. In the Details tab, tap Initiated from.
5. Tap Details to view the incident record details.
{#view-wo-details-from-incident-using-mobile__steps_c4l_mgr_5qb}