---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Integration with Virtual Conferencing

# Integration with Virtual Conferencing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With ServiceNow
Field Service Management Virtual Conferencing Integration, collaborate with your
customers and peer agents to resolve customer issues using the video and screen sharing options in
Zoom and Microsoft Teams from the Now Agent mobile application.
Provide timely support while away from your office or desktop computer.

## Request apps on the Store {#virtual-conference-integration-fsm__id_utj_kpp_cnb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#virtual-conference-integration-fsm__inline-send-to-store}

## Virtual conferencing integration overview {#virtual-conference-integration-fsm__section_nnc_3cd_cnb}

The Field Service Management Virtual Conferencing Integration application integrates
the conference communication channel with the Notify communication channel by managing and
initiating a Zoom or Microsoft Teams meeting directly from the Now
Agent mobile application.

As an agent, you can use the Field Service Management Virtual Conferencing
Integration application to initiate Zoom or Microsoft Teams
meetings using the Initiate Conference option in your Now Agent mobile application.

To get started with the Field Service Management Virtual Conferencing Integration, see [Install Field Service Management Virtual Conferencing Integration](https://www.servicenow.com/docs/r9x5Nq9xcVlGB4~Up~hl8Q "You can install the Field Service Management Virtual Conferencing Integration application (com.snc.fsm_vci) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").
* **[Install Field Service Management Virtual Conferencing Integration](https://www.servicenow.com/docs/r9x5Nq9xcVlGB4~Up~hl8Q)**   
  You can install the Field Service Management Virtual Conferencing Integration application (com.snc.fsm_vci) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Configure Field Service Management Virtual Conferencing Integration](https://www.servicenow.com/docs/Kr4H1QUVBKTzHr_E0tvU6A)**   
  Install and set up the Field Service Management Virtual Conferencing Integration application to interact with customers and peer agents using Zoom or Microsoft Teams meetings initiated from the Now Agent mobile application.
* **[View details for recorded conference calls](https://www.servicenow.com/docs/zWCRsAvOV0d3OWUHyRdstg)**   
  View details for a recorded Zoom and Microsoft Teams meetings initiated from the Now Agent mobile application by accessing the associated conference record for work order task.