---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add resource requirements

# Add resource requirements for a work order task {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add the resources needed to complete a crew work order task, such as necessary agent skills or equipment items, to avoid delays after the task is assigned.

## Before you begin

* The Equipment Scheduling plugin (com.snc.fsm_resource_scheduling) must be installed for you to be able to add any equipment-related requirement.
{#add-resource-requirement-wot__ul_k52_vfg_fwb}

Role required: wm_admin, wm_dispatcher

## Procedure

1. Navigate to AllField ServiceWork Order Tasks.
2. Open the work order task.  
   The task must be in the Draft or Pending Dispatch state.
3. Select the Needs crew and Resource requirements options if they aren't already selected.
4. In the Resource Requirements related list, select New.
5. On the form, fill in the fields.

{#add-resource-requirement-wot__table_k42_n12_qvb__entry__2}

| Fields | Description |
|-|-|
| Name | Name of the type of resource category. For example, electrician. |
| Resource type | Type of resource required for the task, either agent or equipment. |
| Minimum quantity | Minimum number of resources required to work on the task. |
| Recommended quantity | Recommended number of resources required to work on the task. |
| Mandatory skills | Skills required to complete a task. For example, wiring and soldering. |
| Skill level | If a single skill is entered in the Mandatory skills field, define a level for the selected skill. Note: You can't select a skill level for multiple skills. |
| Optional skills | Skills that are optional to complete a task. |
| Mandatory | Option to indicate whether the resource requirement is mandatory in order to complete a task. |
| Leader | Option to indicate that the resource requirement should be matched with available agents to determine the leader. |
[Table 1. Crew Requirement]

{#add-resource-requirement-wot__table_k42_n12_qvb}

6. Select Submit.

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