---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete an action on behalf of an agent

# Complete a proxy action in Workforce {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

## Before you begin

Role required: wm_basic

## About this task

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

## Procedure

1. Navigate to Managers, navigate to AllField ServiceManagerWorkforce.
2. Select a task.
3. Select the More actions icon.
4. Select the proxy action you want to take.  
   Note:  
   A confirmation message names the technician and states that the action will be logged as performed by you on their behalf.
5. Confirm the pop-up, or complete the form, for the action you selected.

   | Action | What to do |
   | Accept | Confirm the action. No additional fields are required. |
   | Reject | Select a reason for rejecting the task and enter any additional details. |
   | Start travel / Start work | Enter the actual time the action occurred. The field displays the technician's time zone so you can enter the correct time even if you're in a different time zone. |
   | Close complete | Enter the actual work end time and closure notes. |
   | Close incomplete | Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure. |
   |-|-|

   {#proxy-action-workforce__choicetable_complete_proxy_action_workforce}

## Result

The action is recorded, and the activity stream logs it with your name, the action, and the technician's name.
**Related concepts**   

* [Proxy actions in Field Service Management](https://www.servicenow.com/docs/BypmGhhbazTCyuDeUZHbQg "Proxy actions let authorized managers, dispatchers, and agents perform work order task actions on behalf of a technician who can't act in the moment. This keeps task progress moving without blocking on a missed connection or an unreachable field agent.")
* [Configure proxy actions](https://www.servicenow.com/docs/IcZaNcJlwtWzN3GwR2hzow "Proxy actions let authorized users perform work order task actions on behalf of a technician who can't act themselves. Configuration controls who can act, on whose behalf, and which actions are allowed.")

*[\>]: and then