---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View agent location history map

# View agent location history map {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access a historical map of field service agents' locations to track and analyze their activities over time.

## Before you begin

Role required: wm_agent, wm_manager

## About this task

Field service agents have the ability to view and monitor their own location history. Similarly, managers can access and track the location history of the agents they oversee.

## Procedure

1. Navigate to Workforce.
   * Managers, navigate to AllField ServiceManagerWorkforce.

   {#view_agent_location_history_map__choices_lhn_1xn_qbc}
   <!-- -->

   * Agents, navigate to AllField ServiceAgentWorkforce.
   {#view_agent_location_history_map__choices_pd2_dxn_qbc}
2. Select the location history icon on the agent card.  
   The Agent Location History Map highlights the agent's tracked locations on the selected date.
3. Select a marker to open a geolocation history record.  
   The data record appears with details such as user, location, latitude, longitude, location timestamp, duration, task, and action description from the geolocation history table.  
   Note:  
   The work order task number appears if the agent activity is a task. You can open the work order task record to view the details.

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