---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Access hours

# Field Service Management Access Hours Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With Field Service Management Access Hours Management, you can schedule work
order tasks only during the explicitly defined access hours.

Field Service Management Access Hours Management enables you to schedule work
order tasks based on the access hours defined in the task. For example, if the access
hours mentioned for a work order task are 8 a.m. to 12 p.m., the system takes into
account those times while assigning an agent to work on the task. The Access hour
feature is enabled for dynamic scheduling. However, administrators or dispatchers can
also manually assign work order tasks.
**Related concepts**   

* [Configuring the auto-population of access hours in a work order task](https://www.servicenow.com/docs/3bbMoZoNH23Asn~OhnqaRw "Defining default access hours for a work order task based on customer preferences such as account, location, or asset, enables the auto-population of the access hours for the task.")
* [Assigning work order task with defined access hours](https://www.servicenow.com/docs/8P7ahxQIbyRR5z0U7Ehiaw "Assign work order tasks either automatically within defined access hours through dynamic scheduling or manually outside those hours.")