Activate dynamic scheduling

Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management).

Before you begin

Role required: admin

About this task

The Field Service Management plugin activates the Dynamic Scheduling plugin (com.snc.dynamic_scheduling) and adds the following module to the Field Service menu in the application navigator: Field Service > Administration > Dynamic Scheduling Configuration.

The following tables are installed with dynamic scheduling:

Table 1. Tables installed with Dynamic Scheduling

Table	Description
Constraint [scheduling_constraint]	Stores the unassignment constraints for the dynamic scheduling feature.
Dynamic Scheduling Configuration [dynamic_scheduling_config]	Stores the configurations for the dynamic scheduling feature. Configurations include the selected task table, task filters, task ordering rules, and task unassignment constraints.
Task Filter [dynamic_schedule_task_filter]	Stores the task filters for a dynamic scheduling configuration. Filters identify a list of tasks to be assigned using dynamic scheduling.
Task Ordering Rule [task_ordering_rule]	Stores the task ordering rules for a dynamic scheduling configuration. Ordering rules prioritize the list of tasks identified by the task filters.
Un-Assignment Constraint [unassignment_rule]	Stores the task unassignment constraints for a dynamic scheduling configuration. Constraints prevent a task from being unassigned even if it is of lower importance based on the task ordering rules.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.