---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Intelligent Task Recommendation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Intelligent Task Recommendation plugin (com.snc_task_recommendations)) for Field Service Management if you have the admin role. {#activate-intelligent-task-recommendation__activate-fsm-crew-scheduling-info}

## Before you begin

Field Service Intelligent Task Recommendation feature requires the following plugins:

* Intelligent Task Recommendation (sn_task_recommend): Provides basic task recommendation framework scripts, configurations, and default extension points.
* Field Service Management Intelligent Task Recommendations (sn_fsm_task_rec): Provides specific implementation and configuration for Field Service Management, which includes default filter constraints, ranking criteria, and Field Service Management extension points.

{#activate-intelligent-task-recommendation__ul_whm_lpd_4tb}Ensure the Field Service Management plugin is activated before you install Field Service Intelligent Task Recommendation. See [Activate Field Service Management](https://www.servicenow.com/docs/Mooa7OsLxjPDuo~kp3EO4Q "The Field Service Management (com.snc.work_management) is available as a separate subscription. This plugin activates related plugins, if they are not already active. After Field Service Management is activated, you can also activate additional plugins that provide demo data and enable a variety of features.") for more information.

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-intelligent-task-recommendation__find-plugins-cmd}
2. Find the Intelligent Task Recommendation plugin (sn_task_recommend)) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-intelligent-task-recommendation__p_cb1_nfg_h1c}
3. **Optional:** If demo data is available and you want to install it, click Load demo data.  
   Demo data comprises sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.
4. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-intelligent-task-recommendation__steps_dwl_zzk_r4b}

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