---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Appointment Booking

# Configuring Appointment Booking {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.
Appointment booking requires configuration at both the application level and the service level.  
Note:  
Both application-level and corresponding service-level configurations must be active for appointment booking to function properly.

Application-Level configuration

Appointment booking requires an active application-level configuration for Field Service Management. This configuration includes global settings that apply to all services supporting appointment booking
within the application. Only a system administrator can create, modify, and enable an application-level configuration.  
The appointment booking feature provides predefined application-level configurations:

* Field Service Order Configuration
* Field Service Task Configuration
{#appointment-booking-administer__ul_sps_ymr_dfc}

Administrators can use these default configurations directly, modify them to meet specific business requirements, or use them as examples to create new application-level configurations.

Service-Level configuration

In addition to the application-level configuration, each service offering scheduled appointments must have its own active service-level configuration. A service-level configuration contains settings unique
to that specific service.  
Appointment booking administrators (appointment_booking_admin) can:

* Create new configurations for individual services.
* Modify existing service configurations as needed.
* Enable service configurations to activate appointment booking functionality.
{#appointment-booking-administer__ul_mlt_4nr_dfc}

## Configuration overview {#appointment-booking-administer__section_yl3_41p_kdc}

The steps for configuring Appointment Booking are:

1. [Configure Appointment Booking](https://www.servicenow.com/docs/cWeZ1LWUvRtBEzSc664Png "Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.")
2. (Optional) [Configure Advanced Appointment Booking](https://www.servicenow.com/docs/z4ib_x2Ww2TdjIANOL~HWg "Advanced Appointment Booking allows you to configure flexible schedules, holidays and appointment window durations for a territory.")

   Advanced Appointment Booking allows you to configure flexible schedules, holidays and appointment window durations for a territory.
3. (Optional) [Customize Appointment Booking email and SMS notifications](https://www.servicenow.com/docs/_3zhSPyYxM2F53hNsTZ_xA "Customize email and SMS notifications for appointments. These notifications help users stay informed and engaged throughout the appointment scheduling process—providing clear confirmations, reminders, cancellations, and rescheduling notices.")

   The system administrator can customize email and SMS notifications for appointment confirmation and cancellation notices and appointment reminders.
4. (Optional) [Extension points in Field Service Management](https://www.servicenow.com/docs/1JezdBUXlZr7lYoi1Q8jqw "Use extension points to customize various configurations.")

   Use extension points to customize appointment booking configurations.
5. (Optional) [Use Appointment API for interacting with the appointment booking application.](https://www.servicenow.com/docs/access?context=appointment-api&version=australia&pubname=australia-api-reference&ft:locale=en-US)

   Use this API to book and reschedule appointments, check available appointment slots, and fetch appointment booking
   configuration details.
{#appointment-booking-administer__ol_n3w_m1r_4dc}
**Related concepts**   

* [Appointment booking](https://www.servicenow.com/docs/o3EwT4kmntgGtgash~w91Q "Appointment booking enables you to configure, manage and create appointments.")
* [Managing appointments](https://www.servicenow.com/docs/Slk7ARJQoWSr~p85s~E72w "Book, reschedule, and cancel appointments for available services.")  
**Related reference**   

* [Appointment booking components](https://www.servicenow.com/docs/RWGEB8vwUf2X3PHaLGLhtA "The roles, properties, and tables for the appointment booking feature.")
* [Learn about appointment availability settings](https://www.servicenow.com/docs/3bBVc2k0f5ZodESK3hF7BQ "Settings in the application configuration determine how the appointment booking feature determines availability.")
* [Learn about task assignment](https://www.servicenow.com/docs/yZFPQH8dStUyAoPNs5JK4Q "The application configuration works with the Field Service Management configuration for task assignment.")