Enable or disable appointment booking

Turn the Appointment Booking feature on or off for an application and its individual services.

Before you begin

Role required: appointment_booking_admin

Procedure

1. Navigate to All > Appointment Booking > Appointment Booking Configuration.
2. Select an application-level configuration.
   • To enable the appointment booking feature for work orders, select Field Service Order Configuration
   • To enable appointment booking for work order tasks, select Field Service Task Configuration
   Note:

   You can enable one or both configurations based on your requirement.
3. Do either of the following

   • Select the Active check box to enable appointment booking for the application.

   • Clear the Active check box to disable appointment booking for the application.

4. To enable or disable booking for specific services, click the name of a service in the Appointment Booking Service Configuration related list and set the Active check box to enable (select) or disable (clear) booking for that individual service.
5. Click Update.

Result

Appointment booking is enabled or disabled based on your configuration settings.

What to do next

Create or modify an application configuration for Appointment Booking