---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Travel time estimates with third-party providers

# Configure travel time estimates with a Third-party provider {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use a third-party travel estimate provider, such as Beans.ai, to improve the accuracy of travel time estimates in Schedule Optimization.

## Before you begin

When configuring Beans.ai, a connection and credential must have been established before starting this procedure. For more information, see [Set up a connection and credential for Beans.ai travel estimate provider](https://www.servicenow.com/docs/S1dnut8Wy31qdraZ8Zx62w "Create a connection and credential record to use Beans.ai for your travel time estimates.").

Role required: wm_admin

## About this task

Schedule Optimization supports integration with third-party travel estimate providers to extend mapping capabilities. Beans.ai is one supported provider. To configure any third-party provider, follow the
steps in this topic and enter the credentials and API authentication details for your provider.

## Procedure

1. Navigate to AllMap Integrations for Field ServiceTravel Time Estimate Configuration
2. Select Create New.  
   Note:  
   Beans.ai operates on a bring your own licensing model. If no third-party provider is configured, travel estimates default to straight-line.
3. On the form, provide a name for the configuration and an optional description.
4. In the Select a travel estimate provider field, select Beans.ai, Straight-line, or New provider to configure a different third-party provider.
5. **Optional:** Ensure that the travel time estimate is calculated and updated continuously by selecting the Enable real-time check box.
6. Select Submit.
7. **Optional:** Adjust travel for specific times of day by adding travel band modifiers.  
   Note:  
   Travel bands can vary in duration, ranging from 30 minutes to 4 hours, and can't overlap.
   1. Select an existing provider record.
   2. Scroll down to the Travel Band Modifiers tab.
   3. Select New.
   4. On the form, fill in the fields.  
      {#configure-travel-time-estimates-with-beans-ai__table_eqz_1xv_zfc__entry__2}

      | Field | Description |
      |-|-|
      | Active | Option to activate the travel band configuration. |
      | Days of week | The days of the week when the travel band modifier is active. |
      | Start time | The beginning time of the travel band or time window during which the modifier applies. |
      | End time | The ending time of the travel band or time window during which the modifier applies. |
      | Multiplier | A numerical factor applied to the base travel time to increase travel time to adjust for predicted higher traffic or other conditions during the specified time range. If the multiplier is greater than 1, it increases travel time. For example, a multiplier of 1.2 increases travel time by 120%. Use a multiplier less than 1 to decrease travel time for off-peak hours when travel is faster than normal. For example, a multiplier of 0.8 reduces travel time by 80%. |
      | Use map provider time of day | When selected, sends the travel band's day and time window to the map provider to return a travel time estimate based on historical traffic data for that period. |
      [Table 1. Travel Band Modifier]

      {#configure-travel-time-estimates-with-beans-ai__table_eqz_1xv_zfc}
   5. Select Submit.
   6. Select Update.
   {#configure-travel-time-estimates-with-beans-ai__substeps_ezn_rbc_cfc}
{#configure-travel-time-estimates-with-beans-ai__steps_dzn_rbc_cfc}
**Related topics**   

* [https://support.servicenow.com/kb?sys_kb_id=77fb7ba7871736142d5cbbb5cebb35e9\&id=kb_article_view](https://support.servicenow.com/kb?sys_kb_id=77fb7ba7871736142d5cbbb5cebb35e9&id=kb_article_view)

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