Create crews

As a dispatcher, you can create crews in Dispatcher Workspace to which you can assign work order tasks.

Before you begin

Role required: wm_dispatcher

Procedure

1. Navigate to All > Field Service Management > Dispatching > Dispatcher Workspace.
2. Select the List icon ().
3. In the Lists panel, navigate to Dispatching > My Crews
4. Select New.

Table 1. Create New Crew form

Field	Description
Name	Name of the crew.
Description	Description of the crew.
Leader	Name of the crew leader.
Size	Total number of agents, including the leader, in the crew.
Effective start	Start date from when the crew and its associated members, such as leader and other crew members are active.
Effective end	End date until when the crew and its associated members, such as leader and other crew members are active.
Schedule	Working hours of the crew.
Location	Location of the crew.
Maximum Travel Radius	Radius in selected distance unit (miles or kilometers).
Distance Unit	Unit of distance covered in miles or kilometers.
Active	Option to indicate whether the crew is available for selection when assigning to a work order task.

5. Select Save.

Result

The crew is created along with the related list records, such as Details, Groups, Skills, and Task Assignees.