---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Map applications

# Map applications to Intelligent Task Recommendation policies {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Map applications to task recommendation policies. Provide access to these policies
within those applications.

## Before you begin

Role required: admin, wm_admin, sn_task_recommend.task_rec_admin

## About this task

By default, Dispatcher Workspace and Mobile are mapped to a task
recommendation policy.

## Procedure

1. Navigate to Field ServiceTask Recommendation AdministrationTask Recommendation Applicabilities.
2. Click New.
3. On the form, fill the fields.  
   {#create-task-recommendation-applicability__table_sjk_zx1_bqb__entry__2}

   | Field | Description |
   |-|-|
   | Display Name | Display name of the recommendation application. |
   | Name | Name of the recommendation application. |
   | Table | Task table that is selected for the recommendation policy. |
   | Application module | Module of the application. This field is automatically set to Field Service Management. |
   | Active | Option to indicate whether the application is available for consideration when recommending work order tasks. |
   | Default task recommendation policy | The default task recommendation policy for this application. |
   | Application | Application that contains this record. |
   [Table 1. Task Recommendation Applicability form]

   {#create-task-recommendation-applicability__table_sjk_zx1_bqb}
4. Click Submit.
**Related tasks**   

* [Assign work order tasks to agents using Intelligent Task Recommendation](https://www.servicenow.com/docs/YhjcWexTjDySMeL78pPW6A#task-recommendation-in-disp-wrkspc "As a dispatcher, you can recommend the best available tasks to fill gaps in an agent's schedule.")
* [Assign tasks to yourself based on Intelligent Task Recommendation](https://www.servicenow.com/docs/N843mp13r4slGYGOSeFDzw "Assign the best available recommended task to yourself so that you can fill a gap in your schedule.")

*[\>]: and then