Show or hide off shift agents from the calendar in Dispatcher Workspace

Choose to show only agents that are on shift so it’s easier to view who’s available when you assign work order tasks. You can also choose to show all the agents to see everyone that's on and off shift.

About this task

By default the hide off shift agents icon shows on the calendar in Dispatcher Workspace for up to seven days in the future. Contact your administrator to configure the hide off shift agents button to show for longer than seven days. For more information, see Change the number of days that dispatchers can hide off shift agents.

Contractors, crews, and equipment aren’t hidden with the hide off shift agents button.

Hide off shift agents persists throughout Dispatcher Workspace until it’s deselected, even if you make different calendar selections.

Before you begin

Role required: wm_dispatcher

Procedure

1. Navigate to All > Field Service > Dispatching > Dispatcher workspace.
2. Select Dispatcher Workspace.
3. Select the Show or hide off-shift agents icon .
   Note:

   The Show or hide off-shift agents icon turns dark when agents are hidden, and is light when agents aren't hidden.