---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up the value for agents being considered early or late

# Change the value for agents being considered early or late {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the value that determines whether an agent is early or late.

## Before you begin

Role required: admin

## About this task

By default, agents are considered early or late if they're 30% early or late from the specified time. For example, if an agent is 18 minutes late to a one-hour task would be 30% late. You can change this percentage value. You
can also switch from using a percentage to using minutes.  
Warning:  
Don't change any values related to the conditions or check types. Doing so will break the flows.

## Procedure

1. Navigate to AllProcess AutomationFlow Designer.
2. Select the Work order task progressed flow.
3. Set the value to minutes by entering a minutes value and setting the percentage value to 0.
4. Set a different percentage by changing the percentage value.  
   Note:  
   Percentage is prioritized over minutes. If the percentage fields have a value other than 0, then percentage is used as the value even if a minutes value has been set.
5. Select Save.

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