---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage operational notes

# Manage operational notes {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit or delete an operational note.

## Before you begin

Role required: wm_dispatcher

## About this task

Any dispatcher can edit or delete any operational note, including notes that another dispatcher created.

If auto-refresh is on, created and deleted notes appear in the workspace without a page refresh. Changes to an existing note appear after you refresh the page or reopen the note.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Open the note.
4. Edit the description or the dates.
5. Select Save \& close.
6. **Optional:** To delete the note, select Delete.  
   The note is deleted immediately. No confirmation appears, and a deleted note can't be recovered.

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