---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Show map overlays in Dispatcher Workspace

# Show map overlays in Dispatcher Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View real‑time traffic and other map overlays in Dispatcher Workspace to assess conditions that may affect technician travel.

## Before you begin

Role required: wm_dispatcher

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher workspace.
3. Select ScheduleMap.
4. Choose from the following options.

   | Option | Result |
   | Traffic | Displays real‑time traffic conditions on the map. |
   | Agent markers | Displays agent locations on the map. |
   | Task markers | Displays task locations on the map. |
   | Event markers | Displays event locations on the map. Note: Event markers are only available if Workforce Optimization for Field Service is enabled. |
   |-|-|

   {#map-overlay-dispatcher__choicetable_rtg_3ss_mhc}  

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